FG
Fikani G
1 reviews | Active since Oct 2014
07 Apr 2026, 08:53
WORST OF THE WORST
Worst of the Worst - i have only had the101 HOME for 5 days and im already fed up - would not recommend this to anyone . there is no connection at all - it only works in the Night after 10PM even then the connection is Slow.
I rebooted trouble shooted and even asked them for help but they make me speak to AI. STAY AWAY FROM RAIN THEY ARE A ****
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
07 Apr 2026, 09:01Hi Fikani
Thank you for bringing this to our attention.
Thank you for bringing this to our attention.
We're looking into the query; we will be in touch to further assist.
Regards,
rain.
Regards,
rain.
Rain's reply07 Apr 2026, 09:01
Official
Hi Fikani
Thank you for bringing this to our attention.
Thank you for bringing this to our attention.
We're looking into the query; we will be in touch to further assist.
Regards,
rain.
Regards,
rain.
FG
Fikani G's updateReviewer Update
08 Apr 2026, 12:37Good Afternoon
Trust this finds you well
Yes i did troubleshoot yesterday even tried to do a speed test as requested by you
Honestly as much as im on 4G - The problem is with the RSRQ: which is very much lower then then the 5 OR HIGHER that you Requested. which means thats the only problem. I couldnt take a Screenshot because i use a small phone and was not able to find someone who could help.
Please advise the way foward since i have picked up the problem
Trust this finds you well
Yes i did troubleshoot yesterday even tried to do a speed test as requested by you
Honestly as much as im on 4G - The problem is with the RSRQ: which is very much lower then then the 5 OR HIGHER that you Requested. which means thats the only problem. I couldnt take a Screenshot because i use a small phone and was not able to find someone who could help.
Please advise the way foward since i have picked up the problem
FG
Fikani G's update08 Apr 2026, 12:37
Reviewer Update
Good Afternoon
Trust this finds you well
Yes i did troubleshoot yesterday even tried to do a speed test as requested by you
Honestly as much as im on 4G - The problem is with the RSRQ: which is very much lower then then the 5 OR HIGHER that you Requested. which means thats the only problem. I couldnt take a Screenshot because i use a small phone and was not able to find someone who could help.
Please advise the way foward since i have picked up the problem
Trust this finds you well
Yes i did troubleshoot yesterday even tried to do a speed test as requested by you
Honestly as much as im on 4G - The problem is with the RSRQ: which is very much lower then then the 5 OR HIGHER that you Requested. which means thats the only problem. I couldnt take a Screenshot because i use a small phone and was not able to find someone who could help.
Please advise the way foward since i have picked up the problem
FG
Fikani G's updateReviewer Update
08 Apr 2026, 14:23??????????
FG
Fikani G's update08 Apr 2026, 14:23
Reviewer Update
??????????
FG
Fikani G's updateReviewer Update
09 Apr 2026, 09:09Hi There
So the guy gave me a call yesterday and he tried everything and advised that he will cancel the services and request that i get a full refund because the consultant that sold me the device should have did a Coverage check first to see if the signal would be enough for me to to use the Router.
So im just so confused where to from here ??
So the guy gave me a call yesterday and he tried everything and advised that he will cancel the services and request that i get a full refund because the consultant that sold me the device should have did a Coverage check first to see if the signal would be enough for me to to use the Router.
So im just so confused where to from here ??
FG
Fikani G's update09 Apr 2026, 09:09
Reviewer Update
Hi There
So the guy gave me a call yesterday and he tried everything and advised that he will cancel the services and request that i get a full refund because the consultant that sold me the device should have did a Coverage check first to see if the signal would be enough for me to to use the Router.
So im just so confused where to from here ??
So the guy gave me a call yesterday and he tried everything and advised that he will cancel the services and request that i get a full refund because the consultant that sold me the device should have did a Coverage check first to see if the signal would be enough for me to to use the Router.
So im just so confused where to from here ??
FG
Fikani G's updateReviewer Update
09 Apr 2026, 12:30Noted already have Scheduled Collection for Monday.
FG
Fikani G's update09 Apr 2026, 12:30
Reviewer Update
Noted already have Scheduled Collection for Monday.
FG
Fikani G's updateReviewer Update
10 Apr 2026, 09:00Thank you for Quick Response and the the Quick Refund which i have Received.
Should it happen in the future AND the connection is better i would definitely take the 101 again and hopefully it will be soon.
Thank you the great Customer Service you guys deserve a 5 Star
Should it happen in the future AND the connection is better i would definitely take the 101 again and hopefully it will be soon.
Thank you the great Customer Service you guys deserve a 5 Star
FG
Fikani G's update10 Apr 2026, 09:00
Reviewer Update
Thank you for Quick Response and the the Quick Refund which i have Received.
Should it happen in the future AND the connection is better i would definitely take the 101 again and hopefully it will be soon.
Thank you the great Customer Service you guys deserve a 5 Star
Should it happen in the future AND the connection is better i would definitely take the 101 again and hopefully it will be soon.
Thank you the great Customer Service you guys deserve a 5 Star