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lC
lerato C

1 reviews | Active since Jun 2025

03 Jun 2025, 17:05

Worst. No customer service. You call till your ancestors tell you to hang up

I upgraded my rain account to the R600 package and I was supposed to start paying R600 on the 1st of June 2025 but you guys debited R325 plus R600 in May, I've been trying to get this sorted but no one answers the phone in your offices!!! Month 9f June you cut off my service a day after I paid the subscription what's going on with you people???? Yhis is the worst service ever, you guys give ne anxiety because how do y9u say that I owe R900 whereas you guys owe me in actual fact because your system is faultt and always double debits me?? I need you people to call me or else I'm gonna create a chain on social media about you people

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Replies (6)
Rain
Rain's reply03 Jun 2025, 18:09
Official
Hi lerato C,

Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.

We are looking into the issue, and we'll assist soon.

Regards,
rain.
lC
lerato C's update04 Jun 2025, 15:28
Reviewer Update
You did reconnect me but my account is not fixed, fix the double billing that happened in May, update the 450 I paid on Sunday. I don't owe you 900, I owe you 150
lC
lerato C's update05 Jun 2025, 09:06
Reviewer Update
Hi, the reason why I made made the f8rst arrangement is because I requested a call you guys never responded, I sent an email trying to get you guys to correct my account which you didn't do. You were supposed to charge the R600 on the 1st of May as your consultant explained instead you charged it on the first of May. He said that on the 1st of May ill pay R325 then from June I'll start paying R600 but you guys billed the R600 on the 1st of May. That's the first problem.

Second problem I logged into my account and I found R900, knowing that from 1st of June I must pay R600 I paid R450 and triied to get your attention so you guys can fix this!!

If this is not understood call me and I'll explain. You can even look f9r the recording of your sales consultant when he was telling me about rain one, after I agreed he explained that R600 will be debited from 1st of June. Not 1st of May
lC
lerato C's update05 Jun 2025, 09:16
Reviewer Update
Hi, the reason why I made made the f8rst arrangement is because I requested a call you guys never responded, I sent an email trying to get you guys to correct my account which you didn't do. You were supposed to charge the R600 on the 1st of June as your consultant explained instead you charged it on the first of May. He said that on the 1st of May ill pay R325 then from June I'll start paying R600 but you guys billed the R600 on the 1st of May. That's the first problem.

Second problem I logged into my account and I found R900, knowing that from 1st of June I must pay R600 I paid R450 and triied to get your attention so you guys can fix this!!

If this is not understood call me and I'll explain. You can even look f9r the recording of your sales consultant when he was telling me about rain one, after I agreed he explained that R600 will be debited from 1st of June. Not 1st of May
lC
lerato C's update05 Jun 2025, 13:07
Reviewer Update
Nop you guys are getting this wrong, your consultant said that I'll start paying R600 from 1st June 2025. It's all there on the phone records, I even asked him if he's sure and he said yes I'll only pay 325 for the month of May. You are saying wrong things here and you hide behind what paying forward?? Noo you guys must fix that account. Step 1, correct the may billing error, step 2 fix the error for may
lC
lerato C's update05 Jun 2025, 13:07
Reviewer Update
I'm requesting for a call! I can't keep going back and forth with you guys here