JR
Janine R
1 reviews | Active since Jul 2017
24 Sept 2025, 18:55
Worst nextwork provider that ever existed in South Africa
Ongoing poor to no internet connection Rain can you please get it together, it is 2025 and we are still struggling with internet connection. We pay month to month to receive not even a full month of good internet connection from Rain, it is very frustrating and unacceptable, you are the only network provider that we have issues with. I have been with Telkom, Vodacom and MTN and never in my life have we experienced such ********** service from an ISP, if you log onto my profile you can see that this week alone i think out of these 3 days we only had 1 day of good internet connection. Please get your team up to speed with technology and how to get things done right the 1st time or can i be charged for the days that i was given good internet connection. We work from home and we can’t even join 1 teams meeting without being disconnected. Totally unacceptable and ridiculous
Helpful (0)
Replies (13)0
Replies (13)
Rain's replyOfficial
24 Sept 2025, 19:33Hi Janine
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply24 Sept 2025, 19:33
Official
Hi Janine
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
JR
Janine R's updateReviewer Update
24 Sept 2025, 19:37You are always sorry and it’s actually very frustrating as i type this i have to switch to mobile data because of Rain inefficiencies and lack of empathy for its clients because clearly this is a **** we cannot suffer like this for a service we pay for. Please sort it out ASAP
JR
Janine R's update24 Sept 2025, 19:37
Reviewer Update
You are always sorry and it’s actually very frustrating as i type this i have to switch to mobile data because of Rain inefficiencies and lack of empathy for its clients because clearly this is a **** we cannot suffer like this for a service we pay for. Please sort it out ASAP
JR
Janine R's updateReviewer Update
24 Sept 2025, 20:00I have done that still extremely slow, ran a speed test and it’ shows 2.59Mbps, what is the issue and which tower am i connected too.
JR
Janine R's update24 Sept 2025, 20:00
Reviewer Update
I have done that still extremely slow, ran a speed test and it’ shows 2.59Mbps, what is the issue and which tower am i connected too.
JR
Janine R's updateReviewer Update
25 Sept 2025, 09:19Good morning i am at work at the moment, i ran the speed test from Ookta, will try tonight as that is normally the time we have issues
JR
Janine R's update25 Sept 2025, 09:19
Reviewer Update
Good morning i am at work at the moment, i ran the speed test from Ookta, will try tonight as that is normally the time we have issues
JR
Janine R's updateReviewer Update
27 Sept 2025, 19:44Here we go again RAIN, same issue as every other evening the WIFI just doesn’t work, it’s actually ridiculous. Ran a speed test on Ookla and download Mbps is 6.85 this is not what i pay for every month, get it fixed and working properly
JR
Janine R's update27 Sept 2025, 19:44
Reviewer Update
Here we go again RAIN, same issue as every other evening the WIFI just doesn’t work, it’s actually ridiculous. Ran a speed test on Ookla and download Mbps is 6.85 this is not what i pay for every month, get it fixed and working properly
JR
Janine R's updateReviewer Update
28 Sept 2025, 17:34Here we go again RAIN, same issue as every other evening the WIFI just doesn’t work, it’s actually ridiculous. Ran a speed test on Ookla and download Mbps is 6.85 this is not what i pay for every month, get it fixed and working properly
JR
Janine R's update28 Sept 2025, 17:34
Reviewer Update
Here we go again RAIN, same issue as every other evening the WIFI just doesn’t work, it’s actually ridiculous. Ran a speed test on Ookla and download Mbps is 6.85 this is not what i pay for every month, get it fixed and working properly
JR
Janine R's updateReviewer Update
01 Oct 2025, 20:16RAIN!!!!!!and again no WIFI at night, i have emailed the speed test as per your request now and to put the cherry on top you debited the full premium this month and yet every day i have interrupted internet service, get it together what is the problem with my WIFI.
JR
Janine R's update01 Oct 2025, 20:16
Reviewer Update
RAIN!!!!!!and again no WIFI at night, i have emailed the speed test as per your request now and to put the cherry on top you debited the full premium this month and yet every day i have interrupted internet service, get it together what is the problem with my WIFI.
JR
Janine R's updateReviewer Update
04 Oct 2025, 18:11RAIN i have emailed the speed test and i have not received any feedback and here we are again where my Wifi just doesn’t work. You are throttling my line and reducing my bandwidth in the evenings, i pay every month on time and i need this fixed ASAP
JR
Janine R's update04 Oct 2025, 18:11
Reviewer Update
RAIN i have emailed the speed test and i have not received any feedback and here we are again where my Wifi just doesn’t work. You are throttling my line and reducing my bandwidth in the evenings, i pay every month on time and i need this fixed ASAP
JR
Janine R's updateReviewer Update
08 Oct 2025, 18:54Hi RAIN, here’s my message to let you know that once again i am experiencing internet issues in the evening.
JR
Janine R's update08 Oct 2025, 18:54
Reviewer Update
Hi RAIN, here’s my message to let you know that once again i am experiencing internet issues in the evening.
JR
Janine R's updateReviewer Update
12 Oct 2025, 16:36RAIN you are really not helping me, now i’m experiencing internet issues during the day, i’m so tired of this can you fix your service. This is absolutely ridiculous and unacceptable and stop apologising because it does not solve the problem i’ve emailed the speed test as per your request and no response received till date, let you know when i’m experiencing issues as per your request and still no response and if i stop paying you will cut my service but how do you know expect a paying customer to feel that is experiencing internet issues every day. Get it together and do your jobs properly.
JR
Janine R's update12 Oct 2025, 16:36
Reviewer Update
RAIN you are really not helping me, now i’m experiencing internet issues during the day, i’m so tired of this can you fix your service. This is absolutely ridiculous and unacceptable and stop apologising because it does not solve the problem i’ve emailed the speed test as per your request and no response received till date, let you know when i’m experiencing issues as per your request and still no response and if i stop paying you will cut my service but how do you know expect a paying customer to feel that is experiencing internet issues every day. Get it together and do your jobs properly.
JR
Janine R's updateReviewer Update
13 Oct 2025, 15:05Did you check my speed test that was emailed, did you check my connection when i send a message as per your request now you want me to elaborate on what the problems is, i’m having issues with my internet connection. For how long have you checked because i can’t be logging tickets everyday and phoning in every day if i am not experiencing network issues. Fix your system and fix your internet.
JR
Janine R's update13 Oct 2025, 15:05
Reviewer Update
Did you check my speed test that was emailed, did you check my connection when i send a message as per your request now you want me to elaborate on what the problems is, i’m having issues with my internet connection. For how long have you checked because i can’t be logging tickets everyday and phoning in every day if i am not experiencing network issues. Fix your system and fix your internet.
JR
Janine R's updateReviewer Update
13 Oct 2025, 17:42It seems to be down very often and needs to be sorted out ASAP
It is very frustrating and unacceptable to receive such ********** service and please get new people to answer your call centre we are so tired of speaking to your India call centre people who don’t help at all.. they have a script that they read to all customers because everytime you phone in they say the same thing. RAIN is a South african company and we want to speak to South Africans not foreigners who are not even in our country.
Get it together this is going on too long
JR
Janine R's update13 Oct 2025, 17:42
Reviewer Update
It seems to be down very often and needs to be sorted out ASAP
It is very frustrating and unacceptable to receive such ********** service and please get new people to answer your call centre we are so tired of speaking to your India call centre people who don’t help at all.. they have a script that they read to all customers because everytime you phone in they say the same thing. RAIN is a South african company and we want to speak to South Africans not foreigners who are not even in our country.
Get it together this is going on too long
JR
Janine R's updateReviewer Update
13 Oct 2025, 19:10Hi RAIN i have done that with the agent on the phone and it worked well for a few minutes and then back to slow to no internet connection what seems to be the problem is my router faulty or is it just your poor ISP services
JR
Janine R's update13 Oct 2025, 19:10
Reviewer Update
Hi RAIN i have done that with the agent on the phone and it worked well for a few minutes and then back to slow to no internet connection what seems to be the problem is my router faulty or is it just your poor ISP services