JU
JANICE U
1 reviews | Active since Nov 2022
04 Oct 2023, 15:55
Worst network service provider
Rain , they double debited me last month 02/09/2023 and 04/09/2023 and now my wifi is off as if this month I did not pay. Can somebody fix this asap!!!!! like someone who can check my statement properly and knows about customer service. I called in and had to wait more than 15 minutes and the guy I spoke too did not want to listen to the matter at hand and instead dropped the phone, as well very rude and unprofessional. IF YOU CANNOT PROVIDE SERVICE WE PAID FOR REFUND US?????
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Replies (4)0
Replies (4)
Rain's replyOfficial
04 Oct 2023, 16:23Hi JANICE LAVINA USHER
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply04 Oct 2023, 16:23
Official
Hi JANICE LAVINA USHER
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
JU
JANICE U's updateReviewer Update
05 Oct 2023, 08:52I am waiting
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JANICE U's update05 Oct 2023, 08:52
Reviewer Update
I am waiting
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JANICE U's updateReviewer Update
05 Oct 2023, 14:01 Hi,
Please do your investigation properly because on the 07/07/203 paid R529 and again on the 29/07/2023 paid R255.69 and 07/08/2023 R255.69 Total of R511.38.
I now suspect ***** taking place with my rain account and I think I need to take it up Legal route and all the social media platforms as well because I spoke to 3 different support agent's who speak in a very funny accent and they keep dropping the calls and I made the calls and that's my money I used to call and I am not getting any assistance instead people drop the calls after they checked my previous invoices and no one is calling back???
Please do your investigation properly because on the 07/07/203 paid R529 and again on the 29/07/2023 paid R255.69 and 07/08/2023 R255.69 Total of R511.38.
I now suspect ***** taking place with my rain account and I think I need to take it up Legal route and all the social media platforms as well because I spoke to 3 different support agent's who speak in a very funny accent and they keep dropping the calls and I made the calls and that's my money I used to call and I am not getting any assistance instead people drop the calls after they checked my previous invoices and no one is calling back???
JU
JANICE U's update05 Oct 2023, 14:01
Reviewer Update
Hi,
Please do your investigation properly because on the 07/07/203 paid R529 and again on the 29/07/2023 paid R255.69 and 07/08/2023 R255.69 Total of R511.38.
I now suspect ***** taking place with my rain account and I think I need to take it up Legal route and all the social media platforms as well because I spoke to 3 different support agent's who speak in a very funny accent and they keep dropping the calls and I made the calls and that's my money I used to call and I am not getting any assistance instead people drop the calls after they checked my previous invoices and no one is calling back???
Please do your investigation properly because on the 07/07/203 paid R529 and again on the 29/07/2023 paid R255.69 and 07/08/2023 R255.69 Total of R511.38.
I now suspect ***** taking place with my rain account and I think I need to take it up Legal route and all the social media platforms as well because I spoke to 3 different support agent's who speak in a very funny accent and they keep dropping the calls and I made the calls and that's my money I used to call and I am not getting any assistance instead people drop the calls after they checked my previous invoices and no one is calling back???
JU
JANICE U's updateReviewer Update
05 Oct 2023, 14:05Check all the invoices properly going back wards it shows dates of payments and do your accounting properly
I now suspect ***** taking place with my rain account and I think I need to take it up Legal route and all the social media platforms as well because I spoke to 3 different support agent's who speak in a very funny accent and they keep dropping the calls and I made the calls and that's my money I used to call and I am not getting any assistance instead people drop the calls after they checked my previous invoices and no one is calling back???
I now suspect ***** taking place with my rain account and I think I need to take it up Legal route and all the social media platforms as well because I spoke to 3 different support agent's who speak in a very funny accent and they keep dropping the calls and I made the calls and that's my money I used to call and I am not getting any assistance instead people drop the calls after they checked my previous invoices and no one is calling back???
JU
JANICE U's update05 Oct 2023, 14:05
Reviewer Update
Check all the invoices properly going back wards it shows dates of payments and do your accounting properly
I now suspect ***** taking place with my rain account and I think I need to take it up Legal route and all the social media platforms as well because I spoke to 3 different support agent's who speak in a very funny accent and they keep dropping the calls and I made the calls and that's my money I used to call and I am not getting any assistance instead people drop the calls after they checked my previous invoices and no one is calling back???
I now suspect ***** taking place with my rain account and I think I need to take it up Legal route and all the social media platforms as well because I spoke to 3 different support agent's who speak in a very funny accent and they keep dropping the calls and I made the calls and that's my money I used to call and I am not getting any assistance instead people drop the calls after they checked my previous invoices and no one is calling back???