KVv
Kay-Sandra Van vuuren

1 reviews | Active since Sept 2025

08 Oct 2025, 12:00

Worst network in south Africa

4 days now that the primary tower in our area has been experiencing critical alarms. Download speeds: 455 - 618 Kbps Upload speeds: 80- 120 Kbps Still no updates on a time frame Agents keep repeating themselves Manager has a ****y attitude Complaint has been submitted to Icasa Would not recommend rain to anyone

0
Replies (4)
Rain
Rain's reply08 Oct 2025, 12:50
Official
Hi Kay-Sandra

Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
KVv
Kay-Sandra Van vuuren's update08 Oct 2025, 13:37
Reviewer Update
It's been 4 days and there is still no time frame which is the problem... How exactly is rain the only network that takes 4 days on one tower and then you still don't have a update for your customers, my speeds are currently worse than 2G speeds I am taking a speed test every hour as advised on our community group, as for the credit we will see because according to people in the area like stephan vosloo and Lynette Rudolph they were promised credits in the past and that never happened you made them pay for a service they could not use for 2 weeks!
KVv
Kay-Sandra Van vuuren's update09 Oct 2025, 20:20
Reviewer Update
Lmfao excuse me what tower is up and running I can send screenshots of my speeds every four hours.... The audacity to straight up lie to me.... The towers are still down my router is in red I can barely send a Whatsapp message I do a speed test every four hours so that it can be sent to Icasa just keep lying and digging a bigger hole with lies and deceit absolutely every single person in my area is fed up with the excuses and lies and different stories from rain each time one of us contact rain. But like Ethan denhill said we will communicate through Icasa I told everyone in the area that is what he would rather do so they have all agreed that that is our only approach.
Rain
Rain's reply10 Oct 2025, 13:10
Official
Hi Kay-Sandra,

We are glad we could assist.

Regards,