Worst network in South Africa

On the 20th/21st of Feb I tried to activate unlimited off-peak via web or app portal and it didn't want to activate, so I emailed support and had to wait for them to reply. By the time they did reply I had already tried again next day and activated the service myself via the web. Then a consultant did not read or check my service is active and activated 24/7 unlimited on any device for R479 which I didn't want, so I contacted support immediately and had to wait again for a reply which said they will call me and escalate a downgrade immediately. Which didn't happen so I kept e-mailing and waiting till I downgraded myself which said it was to take place on the 28th of Feb. 28th of Feb arrived and still no downgrade. Emailed again asking why hadn't downgraded, was told to wait till 12 midnight which is the 1st of March. Tried again 1st March no change and called in the morning only to be told will be escalated to downgrade. When I check my rain portal it now says will be downgraded on the 31st of March to which I called again and asked why and all I hear is my service will be escalated. So I called for immediate cancellation of my sim and still waiting for that. Rain has the worse service in network and support. I would not encourage anyone to choose rain. If I could give 0 stars I would or even a lesser score.