MM
Melissa M
1 reviews | Active since Jan 2026
03 Feb 2026, 14:00
WORST NETWORK EVER
RAIN is the absolute worst. Since my last review , nobody has contacted me. Constant billing errors, I have been disconnected from Decemeber, I have a statement in December and January to show I owe nothing, This Month's Invoice shows I owe R1870. UTTER MADNESS. I have requested for managers to contact me as this messup is because of miscommunication on RAIN's end. The agents "escalate" and there is no feedback. CANCEL MY SERVICE AND REMOVE THESE AMOUNTS. FIX YOUR NETWORK AND STOP INCORRECTLY BILLING PEOPLE.
Helpful (0)
Replies (14)0
Replies (14)
Rain's replyOfficial
03 Feb 2026, 14:37Hi Melissa
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply03 Feb 2026, 14:37
Official
Hi Melissa
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
MM
Melissa M's updateReviewer Update
03 Feb 2026, 16:57Hi - My billing date is supposed to be on the 25th. Is that going to be amended as well as per the request and what was told to me?
MM
Melissa M's update03 Feb 2026, 16:57
Reviewer Update
Hi - My billing date is supposed to be on the 25th. Is that going to be amended as well as per the request and what was told to me?
MM
Melissa M's updateReviewer Update
04 Feb 2026, 07:38Why did your agents tell me they will change it back? Because of this, my Feb one is showing overdue. I need to be reconnected immediately. I have been calling and escalating for this to be changed back from December.
MM
Melissa M's update04 Feb 2026, 07:38
Reviewer Update
Why did your agents tell me they will change it back? Because of this, my Feb one is showing overdue. I need to be reconnected immediately. I have been calling and escalating for this to be changed back from December.
MM
Melissa M's updateReviewer Update
11 Feb 2026, 10:35This is unacceptable because as per what I was advised, it would be done immediately. I
Further to that, why am I being charged for Feb when I have advised multiple times to cancel my service???
I will pay the December amount. I will not be paying for Jan and Feb because I stated that this should be canceled if no one got back to me by the middle of January. I had to do multiple follow ups. I want this canceled and I will go to a better service provider that treats their customers with dignity and respect
Further to that, why am I being charged for Feb when I have advised multiple times to cancel my service???
I will pay the December amount. I will not be paying for Jan and Feb because I stated that this should be canceled if no one got back to me by the middle of January. I had to do multiple follow ups. I want this canceled and I will go to a better service provider that treats their customers with dignity and respect
MM
Melissa M's update11 Feb 2026, 10:35
Reviewer Update
This is unacceptable because as per what I was advised, it would be done immediately. I
Further to that, why am I being charged for Feb when I have advised multiple times to cancel my service???
I will pay the December amount. I will not be paying for Jan and Feb because I stated that this should be canceled if no one got back to me by the middle of January. I had to do multiple follow ups. I want this canceled and I will go to a better service provider that treats their customers with dignity and respect
Further to that, why am I being charged for Feb when I have advised multiple times to cancel my service???
I will pay the December amount. I will not be paying for Jan and Feb because I stated that this should be canceled if no one got back to me by the middle of January. I had to do multiple follow ups. I want this canceled and I will go to a better service provider that treats their customers with dignity and respect
MM
Melissa M's updateReviewer Update
02 Mar 2026, 15:18Hi
Thank you so much for your assistance. I am reaching our to verify If the payment date can be adjusted to the 25th?
Thank you so much for your assistance. I am reaching our to verify If the payment date can be adjusted to the 25th?
MM
Melissa M's update02 Mar 2026, 15:18
Reviewer Update
Hi
Thank you so much for your assistance. I am reaching our to verify If the payment date can be adjusted to the 25th?
Thank you so much for your assistance. I am reaching our to verify If the payment date can be adjusted to the 25th?
MM
Melissa M's updateReviewer Update
03 Mar 2026, 08:22Hi there, so I have been disconnected once again and showing as overdue because of this. Please rather just cancel my service. I cannot keep going back and forth
MM
Melissa M's update03 Mar 2026, 08:22
Reviewer Update
Hi there, so I have been disconnected once again and showing as overdue because of this. Please rather just cancel my service. I cannot keep going back and forth
MM
Melissa M's updateReviewer Update
05 Mar 2026, 17:40Hi
I have been disconnected again. Please assist ASAP
I have been disconnected again. Please assist ASAP
MM
Melissa M's update05 Mar 2026, 17:40
Reviewer Update
Hi
I have been disconnected again. Please assist ASAP
I have been disconnected again. Please assist ASAP
MM
Melissa M's updateReviewer Update
06 Mar 2026, 05:10Thank you. Please can I get feedback today
MM
Melissa M's update06 Mar 2026, 05:10
Reviewer Update
Thank you. Please can I get feedback today
MM
Melissa M's updateReviewer Update
06 Mar 2026, 14:31Thank you. Please can someone contact me with an update
MM
Melissa M's update06 Mar 2026, 14:31
Reviewer Update
Thank you. Please can someone contact me with an update
MM
Melissa M's updateReviewer Update
06 Mar 2026, 18:25Hi there
Thank you for your assistance. I am connected again
Thank you for your assistance. I am connected again
MM
Melissa M's update06 Mar 2026, 18:25
Reviewer Update
Hi there
Thank you for your assistance. I am connected again
Thank you for your assistance. I am connected again
MM
Melissa M's updateReviewer Update
07 Mar 2026, 08:04Hello.
I have been disconnected AGAIN. Please can somebody sort this out. I cannot keep going back and forth
I have been disconnected AGAIN. Please can somebody sort this out. I cannot keep going back and forth
MM
Melissa M's update07 Mar 2026, 08:04
Reviewer Update
Hello.
I have been disconnected AGAIN. Please can somebody sort this out. I cannot keep going back and forth
I have been disconnected AGAIN. Please can somebody sort this out. I cannot keep going back and forth
MM
Melissa M's updateReviewer Update
07 Mar 2026, 11:03Hello. Is there any feedback?
MM
Melissa M's update07 Mar 2026, 11:03
Reviewer Update
Hello. Is there any feedback?
MM
Melissa M's updateReviewer Update
01 Apr 2026, 09:21Hello. Please see if my payment date can be changed to the 25th as per our conversation?
MM
Melissa M's update01 Apr 2026, 09:21
Reviewer Update
Hello. Please see if my payment date can be changed to the 25th as per our conversation?
MM
Melissa M's updateReviewer Update
02 Apr 2026, 14:44But someone was supposed to do it after the 20th. This is the continuous issue that I am having. My phone rang for 2 seconds. I am disconnected again because of this very same issue. Rather cancel my service.
MM
Melissa M's update02 Apr 2026, 14:44
Reviewer Update
But someone was supposed to do it after the 20th. This is the continuous issue that I am having. My phone rang for 2 seconds. I am disconnected again because of this very same issue. Rather cancel my service.