WORST NETWORK EVER!!!

THIS IS THE WORST SERVICE EVER!!!!!! I HAVE BEEN HAVING TROUBLES WITH THE NETWORK FOR THE PAST 2/3 WEEKS. I CALLED THE CALL CENTRE AND I WAS TOLD THE TOWERS IN MY AREA ARE DOWN EVEN WHEN THERE IS POWER IN THE AREA. I ASKED WHEN THIS WILL BE SORTED OR WHEN TECHS WILL BE DISPATCHED TO FIX THE ISSUE AND THE WAS NO RESPONSE. THE WORST PART IS THAT WHEN IT WORKS AFTER REBOOTING MULTIPLE TIMES, MY LAPTOP CONNECTS BUT MY PHONE DOESN'T, SO THAT MEANS 1 DEVICE NEEDS TO BE CONNECTED WHILE ON THIS NETWORK WHICH IS FRUSTRATING CAUSE I WORK USING BOTH MY PHONE AND MY LAPTOP, I WON'T GO INTO THE TV CAUSE IT BUFFERS 98% OF THE TIME. I AM ON THE 4G PACKAGE AND THE SPEED I AM GETTING IS 2.2Kbps DOWNLOAD AND 1.2Kbps UPLOAD WHICH IS ABSOLUTELY CRAZZY!!!! I HAVE NEVER EVER SINCE USING RAIN GOTTEN ANYTHING ABOVE 2mbps

CAN SOMEONE LOOK INTO MY MATTER AND REVERT BACK, THIS IS FRUSTRATING FOR SOMEONE WHO WORKS IN THE NETWORK INDUSTRY.!!!