Worst network and will robs you

Rain is officially a company that's needs to change their name to "Theft". They have no integrity. They make up their own rules and don't stick to the own T's & C's. When calling back for a complaint or technical support request then their staff has bad connection and you can't hear them. When their staff don't like what you say, they catch on their own non-sense. I made a choice to buy food and not pay the WiFi knowing that I won't have connection for a month. Their sales rep advised when I took out the package:"you will not be charged for services you don't have. You pay first then get service. When you can pay the next month, you are only charged for the new month."

They have one of the worst services when connecting to the WiFi which drops more often than being connected. Their simcards they offered with their packages could never be used ( apparently free but even I know there was a charge added the the amount I was paying every month). Yes I was desperate at the time and every time when I logged an issue, it would reach 2nd line, cause first line only ever did the basics (which I knew about but they would refuse to reconnect on their systems which can only be done internally).

So why is it when I made this decision, they tried forcing me to pay, and when I got tired of the harrassment and chose to terminate the package( 8 July 2026 - 7 days after the payment date) do they then tell me I need to pay for a full month for services I never received. When I explained this to the consultant, won't she go and put in a promise to pay by DD and deduct the full amount of R679 from my account?

I disputed this, and someone with the WORST connection to call me back, argues with me (after I said I can't hear them clearly and that I want my money back and I want someone else to call me back).

I have continued giving them chances, hell... I even got so busy with my own family n life that I forgot, and still they never called me back to resolve this.

They don't have a complaints to, everything goes to Customer service, their managers refuses to take calls or call back. And I have gotten complete radio silence.