CB
Charine B

1 reviews | Active since Jul 2024

20 Jul 2024, 07:47

Worst network and *********** staff - still trying to swindle money out of me almost abyear after canceling

Absolutely the worst! Last year I moved houses and couldn't use my sim/router for more then a month. A whole month of several calls where they 'fix' it, but it still didn't work, paying for something that was totally useless. Only to be told after several calls and a lot of time passed that they have issues affecting towers in my area. I canceled before a new month started (was on a month to month option, no long term contract) as I wasn't going to pay for a new month and still have no internet.

Now almost a year later I am being contacted by lawyers for one month's fees, even though I canceled and was never at any point informed of any fees.

They already collectedvtgeir equipment, but even after that was sent several sms that they need to collect the equipment.

It is absolutely ridiculous that they are now trying to get more money out of me even though I have no more business with them due to their inability to provide service, it's very clear they have several internal issues not only with the network but also their accounts and admin department.

0
Replies (3)
Rain
Rain's reply20 Jul 2024, 10:12
Official
Hi, Charine B

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
CB
Charine B's update20 Jul 2024, 18:06
Reviewer Update
Hi,
Thank you for resolving the issue promptly.
CB
Charine B's update29 Jul 2024, 11:15
Reviewer Update
NOT SORTED!?

Hi,

It is with a lot of frustration that I write again. I was once again contacted by Nudebt with regards to the above, even after being told by Rain that my account was corrected. I do not appreciate being harassed. I tried contacting nudebt but was on hold for 15 minutes before I hung up, I can't spend this much money on airtime to sort a problem that Rain was supposed to sort out.

Rain is in contravention of the POPI Act by providing Nudebt with my personal details for collection on a wrongfully invoiced bill. I will report this to the information regulator if the harassment for payment does not stop, I have contacted Rain, emailed Nudebt twice and logged a call that went unanswered for 15 minutes. This has to stop now.