Worst Network and Customer Service In South Africa

I’ve just received ********** service from your customer service agent at ., as well as a bad attitude as well as mocking my intelligence just for trying to get network assistance, Her name is AYANDA from RAIN Western Cape we spoke at 15:35 Outbound Call for 8 Minutes (she didn’t even want to reiterate which branch she is from after I told her I want to complain in Hello Peter)

My Rain wifi hasn’t been working on my router for weeks and I raised thus multiple times on different calls. I changed my APN settings, reset my router even went to the Router settings on 192.167.8.1 , still NO INTERNET!

All I was told was I should stay on my Telkom sim (which is almost out of data/airtime) so the Tech department can call me within 24 hours.

That means I have to watch my data finish and be without data for that whole time, Be off WhatsApp and all social media platforms I WORK on just coz you guys can’t resolve this via call.

THIS IS FOR AN ONLINE JOB I APP**** FOR AN IM ABOUT TO LOSE IT IF NOTHING IS DONE!!

I’m tired of calling every day for the same thing. I already paid you for your service, All I want is INTERNET SO I CAN WORK N MAKE MONEY!!!

I even recorded her voice coz she didn’t want to clarify which branch she is from. Please listen to the call. She doesn’t deserve to be working there any longer. I will cancel my membership going forward. What a disgrace!