Worst ISP - Rain

These past 3 weeks we've had internet connection speeds of barely 10Mb/s - we've called every day since then and everyday we go through the same process of escalating the issue and constant reassurance that we would get called back for feedback. We spend R999 a month on the "premium" package yet our speed is worse than it was with Telkom (yes I'd rather still be with Telkom its that bad).

Rain in notorious for having some of the worst customer service in the country and when purchasing rain we overlooked the numerous news articles stating how bad the customer service and service delivery of the company was. Biggest mistake we've ever made. News articles dating as far back as 2018 are proof enough that nothing has changed at rain. Below are a few articles I found interesting but just search and you'll see what I'm talking about.

https://www.timeslive.co.za/sunday-times-daily/news/2022-08-14-rain-delay-tcs-no-excuse-for-lower-video-streaming-speeds/ https://www.news24.com/fin24/companies/ict/rain-reaches-profitability-promises-to-sort-out-customer-frustrations-***8 https://mybroadband.co.za/news/5g/457203-rain-nailed-after-5g-subscriber-complains-about-bad-video-streaming-quality.html

I cannot stress how poor Rain's service has been. Even before the recent issues that started three weeks back the fluctuations in speed were massive. One day 100Mb/s the next 5Mb/s and coupled with that (seeing as it is a wireless network service) upload speeds of below 1Mb/s are common.

The take away, don't switch to Rain and if you have Rain switch now before you get stuck in the daily loop of unfulfilled promises and reassurance from customer service officials. Get fibre or use on of the bigger service providers (MTN, Voda etc).

I know it's called Rain 5G but on average you wont experience speeds above the 20Mb/s. Not to mention when you have a problem it'll never be solved. Hope this helps this has been our experience with Rain. Next stop, Afrihost Fibre!