MH
Mthetheleli H
1 reviews | Active since Aug 2022
18 Dec 2022, 09:26
Worst ISP I’ve ever used
Rain is really frustrating me and everyone in my area, have logged numerous calls on their platform and make at least 5 to 10 calls a day and all they can say is they are dispatching technicians to come work on the tower and it’s months now. When I ask for refund for all those days without service we always end up arguing for services they failed to provide, the agents are so unprofessional and become very disrespectful instead of doing what they are employed to do. It’s day 5 now struggling with connectivity and they keep saying they are escalating the matter
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Replies (2)
Rain's replyOfficial
18 Dec 2022, 09:34Hi Mthetheleli.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply18 Dec 2022, 09:34
Official
Hi Mthetheleli.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
MH
Mthetheleli H's updateReviewer Update
20 Dec 2022, 17:41It is now the 20th and still facing the same issues I was complaining about last week, towers are constantly down and technicians dispatched but there’s no resolution. If towers are up for that particular period there’s no internet and agents will always tell you move router closer to the window but still nothing. Agents are also lazy to calculate period when my router has been down with all the data they have - calls logged on their portal including calls made to them directly. They will tell you to call again or log another ticket if it still doesn’t work after 20 minutes. Why did you even upgrade me if service is going to suck way more than it was before?
MH
Mthetheleli H's update20 Dec 2022, 17:41
Reviewer Update
It is now the 20th and still facing the same issues I was complaining about last week, towers are constantly down and technicians dispatched but there’s no resolution. If towers are up for that particular period there’s no internet and agents will always tell you move router closer to the window but still nothing. Agents are also lazy to calculate period when my router has been down with all the data they have - calls logged on their portal including calls made to them directly. They will tell you to call again or log another ticket if it still doesn’t work after 20 minutes. Why did you even upgrade me if service is going to suck way more than it was before?