DM
Duncan M
1 reviews | Active since Sept 2025
09 Oct 2025, 09:42
WORST ISP EVER NXA !!!!
WORST SERVICE EVER ITS BEEN 6 MONTHS NOT GETTING ANY JOY FROM YOUR NETWORK, THE TECHNICIAN YOU SENT INSTALLED AN OUTSIDE ROUTER AND PUT INTO THE WRONG TOWER WHICH IS 10 KILOMITERS AWAY. I HAVE NEVER ENJOYED YOUR SERVICES. YOUR AGENTS ARE ALSO *********** I KEEP TELLING THEM SAME STORY TO ALLOCATE A TECHNICIAN TO COME FIX THE ROUTER BUT MY REQUEST FALLS ON DEAF EARS.
I KEEP PAYING MONTHLY WITH NO SERVICES AT ALL YOU THE WORST SERVICE PROVIDER.
ALL I WANT IS FOR YOUR TO ALLOCATE A TECHNICIAN TO COME CHANGE THE DIRECTION OF MY ROUTER TO THE CORRECT ROUTER CLOSE BY.
Helpful (0)
Replies (11)0
Replies (11)
Rain's replyOfficial
09 Oct 2025, 10:40Hi Duncan
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply09 Oct 2025, 10:40
Official
Hi Duncan
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
DM
Duncan M's updateReviewer Update
09 Oct 2025, 13:15Who will pay the cost of that Technicians ?
So are you saying i will remain with this issue until i decide to cancel my subscription ?
What accountability are you taking here ?
Since you not giving me the solution or resolution what do you expect me to do ?
This is your router I pay every month to tell me that you cant come and sort out the mess that has been caused by you ?
So are you saying i will remain with this issue until i decide to cancel my subscription ?
What accountability are you taking here ?
Since you not giving me the solution or resolution what do you expect me to do ?
This is your router I pay every month to tell me that you cant come and sort out the mess that has been caused by you ?
DM
Duncan M's update09 Oct 2025, 13:15
Reviewer Update
Who will pay the cost of that Technicians ?
So are you saying i will remain with this issue until i decide to cancel my subscription ?
What accountability are you taking here ?
Since you not giving me the solution or resolution what do you expect me to do ?
This is your router I pay every month to tell me that you cant come and sort out the mess that has been caused by you ?
So are you saying i will remain with this issue until i decide to cancel my subscription ?
What accountability are you taking here ?
Since you not giving me the solution or resolution what do you expect me to do ?
This is your router I pay every month to tell me that you cant come and sort out the mess that has been caused by you ?
DM
Duncan M's updateReviewer Update
09 Oct 2025, 16:14So who will unmount the device tat was put by Rain ??
What can you assist with as I cant cant climb on top of the house due to your instructions to your technicians why should it be my problem that your technicians installed the router into the wrong direction ?
sies your service is disguting even your responses are so unprofessional i cant believe Rain trusted you to handle queries on this platform
I demand a solution stop with responses that dont even make sense to a paying customer. GIVE ME A SOLUTION AND SORT
MY NETOWRK !!!!!!!!!!!!!!
What can you assist with as I cant cant climb on top of the house due to your instructions to your technicians why should it be my problem that your technicians installed the router into the wrong direction ?
sies your service is disguting even your responses are so unprofessional i cant believe Rain trusted you to handle queries on this platform
I demand a solution stop with responses that dont even make sense to a paying customer. GIVE ME A SOLUTION AND SORT
MY NETOWRK !!!!!!!!!!!!!!
DM
Duncan M's update09 Oct 2025, 16:14
Reviewer Update
So who will unmount the device tat was put by Rain ??
What can you assist with as I cant cant climb on top of the house due to your instructions to your technicians why should it be my problem that your technicians installed the router into the wrong direction ?
sies your service is disguting even your responses are so unprofessional i cant believe Rain trusted you to handle queries on this platform
I demand a solution stop with responses that dont even make sense to a paying customer. GIVE ME A SOLUTION AND SORT
MY NETOWRK !!!!!!!!!!!!!!
What can you assist with as I cant cant climb on top of the house due to your instructions to your technicians why should it be my problem that your technicians installed the router into the wrong direction ?
sies your service is disguting even your responses are so unprofessional i cant believe Rain trusted you to handle queries on this platform
I demand a solution stop with responses that dont even make sense to a paying customer. GIVE ME A SOLUTION AND SORT
MY NETOWRK !!!!!!!!!!!!!!
DM
Duncan M's updateReviewer Update
09 Oct 2025, 17:41You have no shame you know you call this refreshing my network ?
Is that all you going to do to fix my network ?
I pay almost R600 for 3.4Mbps are you really joking or what ?
Put yourself into my shoes having to pay everymonth and not recieve even a quarter of what you paying for ?
image.png 80.85 KB
Whose going to pay the cost of that Technician ?
Is that all you going to do to fix my network ?
I pay almost R600 for 3.4Mbps are you really joking or what ?
Put yourself into my shoes having to pay everymonth and not recieve even a quarter of what you paying for ?
image.png 80.85 KB
Whose going to pay the cost of that Technician ?
DM
Duncan M's update09 Oct 2025, 17:41
Reviewer Update
You have no shame you know you call this refreshing my network ?
Is that all you going to do to fix my network ?
I pay almost R600 for 3.4Mbps are you really joking or what ?
Put yourself into my shoes having to pay everymonth and not recieve even a quarter of what you paying for ?
image.png 80.85 KB
Whose going to pay the cost of that Technician ?
Is that all you going to do to fix my network ?
I pay almost R600 for 3.4Mbps are you really joking or what ?
Put yourself into my shoes having to pay everymonth and not recieve even a quarter of what you paying for ?
image.png 80.85 KB
Whose going to pay the cost of that Technician ?
DM
Duncan M's updateReviewer Update
13 Oct 2025, 06:24Hi,
I dont use an indoor router im using TP link outdoor router like you dont read the issue is with the outdoor not the indoor i have mved around the indoor still no joy since the outdoor is not adjusted to correct feedd.
I dont use an indoor router im using TP link outdoor router like you dont read the issue is with the outdoor not the indoor i have mved around the indoor still no joy since the outdoor is not adjusted to correct feedd.
DM
Duncan M's update13 Oct 2025, 06:24
Reviewer Update
Hi,
I dont use an indoor router im using TP link outdoor router like you dont read the issue is with the outdoor not the indoor i have mved around the indoor still no joy since the outdoor is not adjusted to correct feedd.
I dont use an indoor router im using TP link outdoor router like you dont read the issue is with the outdoor not the indoor i have mved around the indoor still no joy since the outdoor is not adjusted to correct feedd.
DM
Duncan M's updateReviewer Update
13 Oct 2025, 13:54Please advise what is a Fair signal reading ?
Its funny how you telling me about something that experiencing everyday and come here make it as if you know what is happeing what is my signal as for to say is fair what is fair according to you ?
Its funny how you telling me about something that experiencing everyday and come here make it as if you know what is happeing what is my signal as for to say is fair what is fair according to you ?
DM
Duncan M's update13 Oct 2025, 13:54
Reviewer Update
Please advise what is a Fair signal reading ?
Its funny how you telling me about something that experiencing everyday and come here make it as if you know what is happeing what is my signal as for to say is fair what is fair according to you ?
Its funny how you telling me about something that experiencing everyday and come here make it as if you know what is happeing what is my signal as for to say is fair what is fair according to you ?
DM
Duncan M's updateReviewer Update
14 Oct 2025, 08:48I asked a simple question what is a Fair Signal Reading ?
DM
Duncan M's update14 Oct 2025, 08:48
Reviewer Update
I asked a simple question what is a Fair Signal Reading ?
DM
Duncan M's updateReviewer Update
14 Oct 2025, 14:22- I asked a simple question what is a Fair Signal Reading ?
- How do you expect me to give you answers for yesterday as this requires live monitoring ? It was below 4Mbps dropping to Zero and freezing.
ONCE AGAIN I WILL ASK YOU THE SAME QUESTION THAT YOU FAILING TO ANSWER !!!
ACCORDING TO RAIN AND YOU PERSONALLY WHAT IS A FAIR SIGNAL READING ?
DM
Duncan M's update14 Oct 2025, 14:22
Reviewer Update
- I asked a simple question what is a Fair Signal Reading ?
- How do you expect me to give you answers for yesterday as this requires live monitoring ? It was below 4Mbps dropping to Zero and freezing.
ONCE AGAIN I WILL ASK YOU THE SAME QUESTION THAT YOU FAILING TO ANSWER !!!
ACCORDING TO RAIN AND YOU PERSONALLY WHAT IS A FAIR SIGNAL READING ?
DM
Duncan M's updateReviewer Update
14 Oct 2025, 22:05I have sent through the email hope that will help you to sort out your horrible service,
DM
Duncan M's update14 Oct 2025, 22:05
Reviewer Update
I have sent through the email hope that will help you to sort out your horrible service,
DM
Duncan M's updateReviewer Update
15 Oct 2025, 12:02Yes but the TP link is inside the house and the outside Router its on top of the House.
Make me understand im connecting through the TP Link in the house why would you want to test the feed from the Outside router ? not inside the main source that im connecting with ?
Make me understand im connecting through the TP Link in the house why would you want to test the feed from the Outside router ? not inside the main source that im connecting with ?
DM
Duncan M's update15 Oct 2025, 12:02
Reviewer Update
Yes but the TP link is inside the house and the outside Router its on top of the House.
Make me understand im connecting through the TP Link in the house why would you want to test the feed from the Outside router ? not inside the main source that im connecting with ?
Make me understand im connecting through the TP Link in the house why would you want to test the feed from the Outside router ? not inside the main source that im connecting with ?
DM
Duncan M's updateReviewer Update
09 Jan 2026, 12:06A year later Im still getting the joy of what im paying for, Your agents have tried troubleshooting yet they keep failing all I get is they matter has been escalated then all cases are closed for no reason and with no resolution.
Ticket number : ***8 has been logged after it has been figured out that the TP LINK out side router is not compliant with your 5G sim.
Can this router that was replaced and fitted by your Technicians be replaced
There's no one at Rain willing to to take accountability i pay for a service but i dont get what im paying for, I've been a loyal customer for almost 6 years now this is truly disappointing .
Ticket number : ***8 has been logged after it has been figured out that the TP LINK out side router is not compliant with your 5G sim.
Can this router that was replaced and fitted by your Technicians be replaced
There's no one at Rain willing to to take accountability i pay for a service but i dont get what im paying for, I've been a loyal customer for almost 6 years now this is truly disappointing .
DM
Duncan M's update09 Jan 2026, 12:06
Reviewer Update
A year later Im still getting the joy of what im paying for, Your agents have tried troubleshooting yet they keep failing all I get is they matter has been escalated then all cases are closed for no reason and with no resolution.
Ticket number : ***8 has been logged after it has been figured out that the TP LINK out side router is not compliant with your 5G sim.
Can this router that was replaced and fitted by your Technicians be replaced
There's no one at Rain willing to to take accountability i pay for a service but i dont get what im paying for, I've been a loyal customer for almost 6 years now this is truly disappointing .
Ticket number : ***8 has been logged after it has been figured out that the TP LINK out side router is not compliant with your 5G sim.
Can this router that was replaced and fitted by your Technicians be replaced
There's no one at Rain willing to to take accountability i pay for a service but i dont get what im paying for, I've been a loyal customer for almost 6 years now this is truly disappointing .