ZB
Zenda B
1 reviews | Active since Apr 2021
06 Apr 2021, 14:59
WORST ISP EVER - NO SUPPORT
We need feedback from billing on why we can not be connected, our monies were debited from our account, proof of payment has been sent on Numerous occasions, yet no feedback, it has been 4 days already!!
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
06 Apr 2021, 15:23Good afternoon, Zenda.
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the billing team for further assistance.
Thank you
Kind Regards
rain
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the billing team for further assistance.
Thank you
Kind Regards
rain
Rain's reply06 Apr 2021, 15:23
Official
Good afternoon, Zenda.
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the billing team for further assistance.
Thank you
Kind Regards
rain
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the billing team for further assistance.
Thank you
Kind Regards
rain
ZB
Zenda B's updateReviewer Update
07 Apr 2021, 16:30This message was posted a day ago. We spent more than two hours today to get an answer from Rain. All call center agents sit at home, some with loud music in the background. They have no mandate to give any answers, they can only escalate issues. We have been promised that Agnes Sithole (from billing) is the person that can resolve the issue, however, she is missing in action, all pleading for help, and frustration is just being ignored. It had been now 6 days after our connection was cut due to a system glitch and no person can resolve that. How is possible?
ZB
Zenda B's update07 Apr 2021, 16:30
Reviewer Update
This message was posted a day ago. We spent more than two hours today to get an answer from Rain. All call center agents sit at home, some with loud music in the background. They have no mandate to give any answers, they can only escalate issues. We have been promised that Agnes Sithole (from billing) is the person that can resolve the issue, however, she is missing in action, all pleading for help, and frustration is just being ignored. It had been now 6 days after our connection was cut due to a system glitch and no person can resolve that. How is possible?
ZB
Zenda B's updateReviewer Update
09 Apr 2021, 13:31After having been totally ignored by Rain, more than 30 phone calls, 18 logged tickets, Twitter feeds, we have finally decided to call it quits and cancel Rain as we will not be helped. With the number of disgruntled customers on this platform alone will most certainly mean that they will not last and go out of business.
ZB
Zenda B's update09 Apr 2021, 13:31
Reviewer Update
After having been totally ignored by Rain, more than 30 phone calls, 18 logged tickets, Twitter feeds, we have finally decided to call it quits and cancel Rain as we will not be helped. With the number of disgruntled customers on this platform alone will most certainly mean that they will not last and go out of business.