JO
Julius O

1 reviews | Active since Sept 2018

01 Jul 2020, 11:52

Worst ISP by far, Rain 5G is a ****

wanted to give a 1 star but thought it be fair to rather go with 2, i was happy a t first with rain, but my intermittent internet access and slow speeds has me negative with the non existent support, I am on 5G premium package and struggle to play a youtube video, netflix buffers but then some days the service is above the 200Mbps, this morning again i am getting speeds of 68Mbps and nothing close to what I pay for, i have replaced all routers, cabling and re positioned the cpe to a clear line of site, extended my pole to be in direct line of site 60m away from my home, my signal strength is off the charts and still the issues. No help and support from rain even after 3 weeks of openning a ticket. I am disgusted with the poor service this provider delivers.

0
Replies (2)
Rain
Rain's reply01 Jul 2020, 11:59
Official
Hi Julius,

Trust you are well and keeping warm. Please accept my humble apologies for the service that you have received thus far. Please be advised that one of our agents will be in contact with you to assist you. Stay safe. RegardsFattima
JO
Julius O's update01 Jul 2020, 12:03
Reviewer Update
Good day Fattima, i will have to wait and see I guess if this time i will get some sort of support as even the previous ticket rep**** with the exact same words, tickets can never be resolved if a company doesnt follow through on theyre word of getting back. Lets see