Worst internet!! Stay away!!

So on 13 June 2022 I upgraded my 4G Rain(loved the 4G as I always had internet even if there was load shedding) to 5G. Worst thing I've ever done. The call center staff don't even know how to explain anything to a client. Rain needs to train there staff. Now a want to cancel my 5G to goback on the 4G but rain wants to charge me R480 as soon as I rica my new 4G and then they want to charge me R499 on 25 July. How does this work? I have logged more then 17 tickets with Rain explaining to them that my internet is not working but no response. Now they want to charge me for the 5G that I can use? They are the biggest ******* and only want to take your money without providing a service.

Hope your upper management can see this as you need to wake up as your company will lose the market share they have. If Rain does not sort this ill make sure you are exposed as far and wide as possible.