Worst Internet Service Provider by FAR! Avoid!!

Worst Internet Service Provider I have ever dealt with. No support available. I ordered my RAIN sim card from their website, after making 100% sure that I am within coverage. According to their coverage map, I was well within coverage. I received the SIM quite quickly, at which I was happy, but upon putting it into my LTE router, it did not work. I thought I would give it some time, which I did and nothing. I tried it in a 4G enabled cellphone and still nothing. I ended up trying it in two different routers and two different mobile phones with the same result. I then started walking around the entire house, eventually the entire gardent, eventually I got into the car and drove up and down the street. And only about 1 KM up the road and up the next block, did I suddenly get coverage and the setup SMSes came through.

Then my real problems started, because I tried to get hold of RAIN support. I waited about 5 days before someone responded to my Email, in which I explained in detail the issue and everything I have tried, to which the response was absolutely shocking. The person responding told me that I don't seem to have coverage, and asked me to try and move my LTE router around. I responded again with my findings and waited another 5 days. Then somebody else responded and told me that I need to be aware that the signal inside my house might not be that great, I need to try and see if I can establish a signal elsewhere.... That's it. Stupid one-liner responses. I then tried to explain... AGAIN... and I never got a response. Then about 2 days after that, I tried their facebook page, to which I got a response the next day. That person told me the same thing after explaining the whole story. Then I rep**** again and waited another 3 days and eventually this person said that they can cancel my service. I had some other technical questions, which seemed to go over the person's head. So I eventually said yes, please just cancel me and they assured me that I will not be billed. Each response from them, took 2 to 3 days though. Altogether, it took me about 4 weeks to get the final response from them.

Lo and behold, come the end of May. I see a debit go off to RAIN. So I ask you... what now?? Contacting support has not yielded anything. There is no support channel to get hold of unless you are willing to wait a month to resolve something. I have had services from just about every other service provider out there and have never ever in my life been subjected to service that is this bad. They make companies like Vodacom and WebAfrica look like internet geniuses! And that is saying a lot.