Worst Internet Service Provider

I am extremely disappointed with Rain’s service and how customers are treated.

I have been experiencing unstable to non-existent internet connectivity since September 2025. For months, the service has been largely unusable. I repeatedly reported this issue via Rain’s official Facebook page and Messenger and was constantly told that network towers were down and the issue would be fixed. This has gone on for months with no resolution.

Despite failing to provide a stable or usable service, Rain continued to bill me the full monthly subscription, which I paid in good faith. When I finally requested a refund or bill adjustment for months where there was effectively no internet, I was told this would not be done.

To make matters worse, when I indicated that I want to cancel due to non-performance, I was informed that I would still be charged again for January usage, even though there was little to no internet for most of the month. Charging customers for services not rendered and refusing refunds is unacceptable and, in my view, a clear breach of contract and unfair business practice.

There are no proper support ticket numbers issued, no accountability, and no urgency to resolve long-standing outages — yet billing continues without fail.

Based on my experience: • Rain does not deliver the service it promises • Customers are billed even when the service is unusable • Cancellation and refund processes are unfair and one-sided

I would not recommend Rain to anyone. If you are considering this service, be prepared to pay for internet you may not receive and struggle to get help or refunds when things go wrong.