Worst Internet Service Provider!!!

I wish I had thoroughly gone through the reviews before signing up for this service! The only time they are quick to get in contact with you is when they want to make sales, after that, you will suffer chasing a nonexistent customer service! How many tickets must be logged before you guys contact a person? Or is HelloPeter the only platform we can use to reach you ?!?

Your sales person presented that this is a MONTH TO MONTH service and if there is no payment the line will simply be deactivated , tell me why you guys are now saying that I am in arrears for a service I have not been using ?!? How does it make sense as you guys can clearly see that the service has not been in use, why was the service not suspended as the account was not paid up to date?!? One of your consultants called me last month and we set a date for her to call me back, to this day you have not reached out and now suddenly I am two months in arrears and need to pay up ?

Your billing practices speak to your intention to put people into debt! Clearly no payment means that we know that the service will not be used, as per the advice of your trained sales people! You deceive people by advising of a flexible month to month basis, the billing department was supposed to suspend this account on non payment! Have this looked into and also cancel this account immediately!