SD
Sharon D
1 reviews | Active since Oct 2018
17 Mar 2024, 01:23
WORST INTERNET SERVICE PROVIDER!!!!
A warning to everyone who is looking for an internet service provider - PLEASE DO NOT USE RAIN! Their service sucks, their internet signal is bad, their Customer Service Consultants are rude, they do not respond to the 'call back' requests.
I've used this provider since 16 March 2024, and by the end of the day I realised that I have just made the biggest mistake changing from Afrihost to Rain just because they have a cheaper unlimited wifi service. I'm cancelling on Monday and going right back to Afrihost!!! Shame on the management of Rain!!!!
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
17 Mar 2024, 08:13Hi Sharon
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply17 Mar 2024, 08:13
Official
Hi Sharon
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
SD
Sharon D's updateReviewer Update
17 Mar 2024, 12:33You rep**** at 8.13am with an automated message which you send to everyone who lodges a complaint on HelloPeter. You promised to be in touch. It is now 12.32pm and I haven't heard from anyone at you help desk. Daylight *******!!!
SD
Sharon D's update17 Mar 2024, 12:33
Reviewer Update
You rep**** at 8.13am with an automated message which you send to everyone who lodges a complaint on HelloPeter. You promised to be in touch. It is now 12.32pm and I haven't heard from anyone at you help desk. Daylight *******!!!
SD
Sharon D's updateReviewer Update
17 Mar 2024, 12:34Guess I'll be lucky if I get a call from you by Thursday. Your license should be cancelled!!!
SD
Sharon D's update17 Mar 2024, 12:34
Reviewer Update
Guess I'll be lucky if I get a call from you by Thursday. Your license should be cancelled!!!
SD
Sharon D's updateReviewer Update
19 Mar 2024, 17:59I was going to increase my rating from a 1 to a 2 but sadly I can't. A customer service representative called on Sunday and promised to send out a technician on Monday to check the router. The technician called this morning (Tuesday, 19th March 2024) and we agreed that he would come at 2pm. It is now 17h52, the technician hasn't arrived, he didn't bother to call to apologise and set up a new appointment. I had errands to run, but I stayed home waiting for him.
The customer service representative who called was unable to assist me with my question wgich is simple: HOW DO I CONNECT MY MINI DC UPSTO.THE ROUTER???? The reason that I bought the WiFi router is so that I can be connected during loadshedding, but I now have no internet connection during loadshedding which is extremely frustrating.
I give up. I feel very helpless at this point. I keep calling the call Centre, I send Call Back Requests from the router and the app - no help.
The customer service representative who called was unable to assist me with my question wgich is simple: HOW DO I CONNECT MY MINI DC UPSTO.THE ROUTER???? The reason that I bought the WiFi router is so that I can be connected during loadshedding, but I now have no internet connection during loadshedding which is extremely frustrating.
I give up. I feel very helpless at this point. I keep calling the call Centre, I send Call Back Requests from the router and the app - no help.
SD
Sharon D's update19 Mar 2024, 17:59
Reviewer Update
I was going to increase my rating from a 1 to a 2 but sadly I can't. A customer service representative called on Sunday and promised to send out a technician on Monday to check the router. The technician called this morning (Tuesday, 19th March 2024) and we agreed that he would come at 2pm. It is now 17h52, the technician hasn't arrived, he didn't bother to call to apologise and set up a new appointment. I had errands to run, but I stayed home waiting for him.
The customer service representative who called was unable to assist me with my question wgich is simple: HOW DO I CONNECT MY MINI DC UPSTO.THE ROUTER???? The reason that I bought the WiFi router is so that I can be connected during loadshedding, but I now have no internet connection during loadshedding which is extremely frustrating.
I give up. I feel very helpless at this point. I keep calling the call Centre, I send Call Back Requests from the router and the app - no help.
The customer service representative who called was unable to assist me with my question wgich is simple: HOW DO I CONNECT MY MINI DC UPSTO.THE ROUTER???? The reason that I bought the WiFi router is so that I can be connected during loadshedding, but I now have no internet connection during loadshedding which is extremely frustrating.
I give up. I feel very helpless at this point. I keep calling the call Centre, I send Call Back Requests from the router and the app - no help.
SD
Sharon D's updateReviewer Update
19 Mar 2024, 20:12I appreciate you calling, I had an urgent plumbing problem to attend to at the time. You're welcome to call now. Thx again for calling.
SD
Sharon D's update19 Mar 2024, 20:12
Reviewer Update
I appreciate you calling, I had an urgent plumbing problem to attend to at the time. You're welcome to call now. Thx again for calling.
SD
Sharon D's updateReviewer Update
22 Mar 2024, 04:40Finally, 4 days later, 2 technicians came out to check the router. Thx Motebang and Lucas. So far the UPS is working. The signal is still not as great as Afrihost's because I still get disconnecte when I'm in the bedroom where you moved the router to. But, I guess some signal is better than no signal.
I still feel that management should invest in training for the Call Centre Agents. Everyone I've spoken to except for Aviwe has been rude, the first agent just kept quiet when I asked to talk to her supervisor or manager, she then rep**** that there is no supervisor or manager, she then put the phone down. Aviwe resolved my initial problem of non activation of the router - thx Aviwe, Motebang and Lucas.
I foresee a few more hiccups with RAIN down the line, especially after reading all the 1 and 2 star ratings, but for now, I guess I'll stick around until my patience runs extremely thin.
I still feel that management should invest in training for the Call Centre Agents. Everyone I've spoken to except for Aviwe has been rude, the first agent just kept quiet when I asked to talk to her supervisor or manager, she then rep**** that there is no supervisor or manager, she then put the phone down. Aviwe resolved my initial problem of non activation of the router - thx Aviwe, Motebang and Lucas.
I foresee a few more hiccups with RAIN down the line, especially after reading all the 1 and 2 star ratings, but for now, I guess I'll stick around until my patience runs extremely thin.
SD
Sharon D's update22 Mar 2024, 04:40
Reviewer Update
Finally, 4 days later, 2 technicians came out to check the router. Thx Motebang and Lucas. So far the UPS is working. The signal is still not as great as Afrihost's because I still get disconnecte when I'm in the bedroom where you moved the router to. But, I guess some signal is better than no signal.
I still feel that management should invest in training for the Call Centre Agents. Everyone I've spoken to except for Aviwe has been rude, the first agent just kept quiet when I asked to talk to her supervisor or manager, she then rep**** that there is no supervisor or manager, she then put the phone down. Aviwe resolved my initial problem of non activation of the router - thx Aviwe, Motebang and Lucas.
I foresee a few more hiccups with RAIN down the line, especially after reading all the 1 and 2 star ratings, but for now, I guess I'll stick around until my patience runs extremely thin.
I still feel that management should invest in training for the Call Centre Agents. Everyone I've spoken to except for Aviwe has been rude, the first agent just kept quiet when I asked to talk to her supervisor or manager, she then rep**** that there is no supervisor or manager, she then put the phone down. Aviwe resolved my initial problem of non activation of the router - thx Aviwe, Motebang and Lucas.
I foresee a few more hiccups with RAIN down the line, especially after reading all the 1 and 2 star ratings, but for now, I guess I'll stick around until my patience runs extremely thin.