Worst internet service

This is the worst service provider ever, I've been struggling with the internet dropping even shutting down however their AI say the tower is healthy. Meaning their hardware is faulty but they don't want to replace their faulty equipment my monthly fees has increased but the most sporadic service. I don't recommend anyone to use this service unless u want to struggle getting service from an Ai as no human works there. Since the middle of October I've been struggling and have not seen a technician.