Worst Internet Provider Ever – Avoid Rain at All Costs

I have been without internet for an entire week, and Rain has been completely incapable of resolving the issue. They keep saying they are “troubleshooting,” yet no root cause is ever shared. There is zero transparency and absolutely no accountability. I am repeatedly told that a technician will call, but that call never happens. At this point, I’m not even convinced they have actual technicians. What makes it worse is that they cannot provide a TAT or any indication of when the issue will be resolved. You’re just left in limbo with no internet and no answers. One consultant even had the audacity to tell me that it’s fine if I cancel my internet, which honestly feels like the only option left. That alone says everything about how little they care about their customers. Don’t even get me started on their automated chatbot. It is completely useless and only adds to the frustration. Instead of wasting money on chatbots that go in circles, Rain should invest in real technicians who can actually fix internet problems. To top it all off, they make it extremely difficult to find proper support channels. Getting real help feels intentionally blocked, which is unacceptable when customers are paying for a service they’re not receiving. This is by far the worst service experience I’ve ever had with an internet provider. No communication, no urgency, no resolution. Avoid Rain unless you’re okay with being offline and ignored