Worst Internet Provider and Customer Service

Thought I would bring this to hellopeter as I don't have any luck receiving feedback from Rain.

Have been without wifi for 5 days now. Have been phoning Rain every day. Every time the support person on the line says they will escalate to the necessary person/team and they will get back to me as soon as possible. I haven't received one phone call or email from Rain.

Then when I phoned today and asked to speak to a supervisor/manager, I was told that there was no one in the office and they will give me a call within 30 minutes. Surprise, no call back. You cannot get any persons email or be transferred for some reason. So you get stuck with a support person that you have to explain the same issue to every single time. They then can't help and say it will get escalated.

To top it all, every time I ask for estimated time that I can expect a response or feedback, they cannot give any timeframe. This is ridiculous. Any business has a standard turnaround time on issues, whether it be 1,2,3 business days whatever.

This is by far one of the worst experiences I have had. Cannot believe the customer support is so bad for a company like Rain. This is not the first time battling like this just to get a response.

What a joke.