SD
Sharon D

1 reviews | Active since Mar 2009

23 Aug 2023, 15:44

Worst internet in South Africa

Looking for an internet service provider guaranteed to give you migraines, indigestion and heart-attack-inducing stress. Look no further, Rain is here! For some inexplicable reason, despite me not having moved my tower an inch, I suddenly cannot connect. Have phoned Rain many times, get different people every time. They cannot explain it (nor do they even care whether I have internet or not!!!), keep promising to phone back “within an hour” but you never hear from them again. Maybe they’re sending their service from Pluto, so a Plutonian hour is much longer than an Earth one? They refuse to send out technicians to see what the problem is. But ooh, boy, bet your bottom dollar when they want their money, they’ll take it off my account, despite not providing me with the service! DO NOT TOUCH THEM. THEY SUCK!!!!!

0
Replies (4)
Rain
Rain's reply23 Aug 2023, 16:01
Official
Hi Sharon 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this asap. 

Thank you. 

rain.

SD
Sharon D's update25 Aug 2023, 12:11
Reviewer Update
So, day 5 of LITTLE TO NO internet connectivity from Rain, and no resolution in sight. They have confirmed that all towers in my area are up and running, so there is no explanation why I have no internet. Said they would have a new router delivered to me, but CANNOT OR WILL NOT advise when this miracle will happen. GRRRRRRRRRRRRRRRRRRRRRR!!! Are Rain going to compensate me for all my lost income over the past week?
SD
Sharon D's update26 Aug 2023, 08:31
Reviewer Update
The final chapter in my no Rain internet saga - am finally connected. Thank you so much to Gretchen and Amanda - my votes for employee of the month!
SD
Sharon D's update28 Aug 2023, 13:21
Reviewer Update
I see there is a private reply from Rain, but I cannot view it, even when I am logged in. My last question to Rain - why did it take a week for me to get through to somebody like Gretchen, who immediately realised what the problem was, dealt with it, and got my internet up and working in less than five minutes? Why wasn't the first person to whom I spoke able to solve the problem that quickly and easily? Are your staff not sufficiently trained?