Worst experience with this company

I made a purchase on April 10th, 2024, with the understanding that delivery would occur within 7 working days. Despite my repeated attempts to obtain information on the status of my router delivery, I have yet to receive a satisfactory response. This lack of communication has left me deeply concerned. If the company cannot meet the service expectations of a new customer, I am worried about the level of service I, as an existing customer, can expect in the future.