Worst experience with Rain their support channels all have failed

A billing discrepancy. Her monthly subscription was adjusted to R720 from April, but she was debited R1020 in June. Additionally, a credit of R300 was issued in April but was not reflected in her invoices. Please investigate and resolve this issue.

Hi no that is not the case as i dropped the Simard level back to 1 beginning of April already and end of April was billed incorrectly then I logged a call to correct and no-one came back with feedback hence in May I made sure the billing was correct which it was but again in June it has been billed incorrectly. It surprising as my Simard's have only been receiving a level 1 data and not 3 but you can't pick this up.

Still no feedback like its a difficult issue to resolve when you have had this for 2 months to investigate already.

Yes that's fine but please note now it means I was overcharged in April and now in June please confirm once you are done and I also don't understand as on my dashboard I have been downgraded back to level 1.

Hi k thanks and where is the credit allocated for April as in May I paid the full R720, but will wait for the call. Thanks

Hi its days later and no one has communicated or given me feedback regarding my issue and next week you will be billing again and the wrong amount will be taken and I don't even have clarity on the credit I have.

Hi And what about the credit I need proper feedback. What is so hard with calling your customer and giving feedback and does this mean you will debit the difference from my credit.