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JL
Jessica L

1 reviews | Active since Aug 2011

06 Feb 2023, 12:24

WORST EXPERIENCE WITH RAIN ISP

Pitty there is not an option to rate a 0 star. They pressured me to pay within 30 minutes a pro rata rate, and now 2 weeks later, I have heard nothing from there. n Bunch of *******. do you think they will credit the days I did not have the router......no, because they are lying through their teath and absolutely useless in customer service

0
Replies (4)
Rain
Rain's reply06 Feb 2023, 12:46
Official

Hi Jessica
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain
 
JL
Jessica L's update06 Feb 2023, 13:08
Reviewer Update
asap doesn't help me, this needs to be sorted today, and I am expecting a credit on next months invoice on the 12 days I have been waiting so far, you cannot expect me to pay full price and you deliver a month later
JL
Jessica L's update06 Feb 2023, 13:12
Reviewer Update
And, I had to request a sales call just to get someone from rain to talk to me, they put me through to customer service who apparently already escalated it to logistics, so where is the weak link, please don't escalate, SORT IT OUT
JL
Jessica L's update06 Feb 2023, 20:57
Reviewer Update
yes please