SV
Simonay V
1 reviews | Active since Nov 2024
15 Nov 2024, 09:40
Worst Experience With Rain EVER
Unhappy with service, payment date is set to 25th of every month. My account gets debited on the 15th each month. Charging costs to my bill I didn't even apply for. Dont make use of their service. My husband and myself will prefer that new clients shouldn't get Rain. Awfull signal, customer service and cant keep to payment dates.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
15 Nov 2024, 09:56Hey Simonay V,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your billing query and will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your billing query and will be in touch to assist further.
Regards,
rain.
Rain's reply15 Nov 2024, 09:56
Official
Hey Simonay V,
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your billing query and will be in touch to assist further.
Regards,
rain.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your billing query and will be in touch to assist further.
Regards,
rain.
SV
Simonay V's updateReviewer Update
15 Nov 2024, 10:40Your service is unacceptable my payment date is 25th how is my amount due on the 15th ? Then you disconnect my wifi again till the 25th. I dont understand how many months we have to phone in and advise that our payment date is the 25th and on the 15th you deduct and leave us stranded.
SV
Simonay V's update15 Nov 2024, 10:40
Reviewer Update
Your service is unacceptable my payment date is 25th how is my amount due on the 15th ? Then you disconnect my wifi again till the 25th. I dont understand how many months we have to phone in and advise that our payment date is the 25th and on the 15th you deduct and leave us stranded.
SV
Simonay V's updateReviewer Update
15 Nov 2024, 11:40Please can you set a promise to pay date for the 25th, but I am really unhappy with the service. I cant phone in each month to change the date and fight with payments being deducted early from my account each month. Its charging unnecessary costs to my bank
SV
Simonay V's update15 Nov 2024, 11:40
Reviewer Update
Please can you set a promise to pay date for the 25th, but I am really unhappy with the service. I cant phone in each month to change the date and fight with payments being deducted early from my account each month. Its charging unnecessary costs to my bank
SV
Simonay V's updateReviewer Update
15 Nov 2024, 12:17Thank you
SV
Simonay V's update15 Nov 2024, 12:17
Reviewer Update
Thank you
SV
Simonay V's updateReviewer Update
15 Nov 2024, 14:57Can I send you a personal email what shows that on my Rain application on my phone as well as my Raingo profile my debit order was set for the 25th before this was reported on hello peter.... Will my connection now be off till I pay?
SV
Simonay V's update15 Nov 2024, 14:57
Reviewer Update
Can I send you a personal email what shows that on my Rain application on my phone as well as my Raingo profile my debit order was set for the 25th before this was reported on hello peter.... Will my connection now be off till I pay?