Worst experience, no way forward from the service provider.........

I bought the SIM card and had to activate and RICA it online yesterday, 5 March 2021. I have been struggling with the rica process and when I call the call center for rain I am getting no help. Was informed this will be sorted out within 2hrs, its been 24hrs now and still no help. Even today when I called, I was not helped, this is the worst experience, worse the money has already gone through, so now its the 2nd day of not using the internet, in other words I am paying for something I am not even using....................