Worst Experience Ever….Rain is a massive ****

I just had the most horrible interaction with this company! I have not been able to use the rain sim as it’s disconnected as I have not paid in months,all of a sudden I get debited over R 1000 this morning. I contact the company and get told that I am on a subscription and get billed for access to the service and not usage….this is the complete opposite of what was told to me during the sales call! If I am charged for access and not usage why have I not been able to access the internet via the sim? Consultant didn’t give a damn and just kept on telling me I owe them and until I cancel a sim that already is blocked, I will keep getting charged….what happens to no contract no bull tagline in your famous adverts?