Worst experience ever - RAIN 5G

I have not had any network for the pat X2 months and kept being disconnected only to find out from the consultants that I'm connected to a tower 12km away from my house, not providing assurance that this issue will be fixed nor a technician to be sent or to find a resolution to this problem. I have been payipaying R500 for not having network. What ****es me off is the fact that I canceled this contract on the 17th July yet my money was deducted again. Thats because the person I spoke to never recorderd the cancelation, so now it'snow it's becoming my problem again. I called again querying why was this not cancelled, again no explanation. So again paying for something that I have no benefit of. I WANT A REFUND.No one has reached out to me have this problem resolved. 5G

Is it my problem that the consultants don't do their job. Absolutely rediculous.

As a result I want my money back, clearly you value your customer.