Worst. Experience. Ever.

Absolute worst customer experience I've ever experienced, ever! Even Municipalities and Home Affairs is better than this company.

I ordered Rain 5G (the 2 for one R999 "special") on 24 August. I entered details of the friend I would share the second router with. Only one router is delivered (never mind the utterly stupid RICA rules that wont accept standard proof of residence). I was told the second one will be delivered to my friend, but they weren't ever contacted in any way.

I go home, plug in the 5G. Very slow. Customer service run around starts here.

Second router "will be en route to me" (as I thankfully had other proof or residence, but my friend doesn't - just a valid landlord letter - but this isn't the problem even). Router never arrives, no communication, nothing.

I decide that this is too much hassle, and on day six after trying various things to get the speeds to a decent place, I cancel. I'm told by customer service that they will arrange for the router to be collected, and I'll be refunded.

RAM contacts me the next day to say they'll collect the router, but cant give me a time. I wait at the office like a *****, and they don't arrive until the day after. The router is collected on 1 September.

I send a mail on 2 September asking when my refund will be actioned. No response

I sent a mail on the 5th of September asking for a response and yea, you guessed it, no response.

I phone on the 6th, and am told that the router is received and the query will be escalated with the billing department. I asked to have this confirmed on email, as it's taken this long already. Begrudgingly I get sent an email promising feedback in 2 to 24 hours. However, ha ha, joke's on me, no response.

I phone on the 9th. I ask to have the matter escalated and have a manager mail me with feedback. I get promised same by end of that day. Nope, nothing.

I've at this stage had enough, and want to speak to a manager. Thus today, the 16th - a WEEK after the previous promises and 3 weeks after I got myself into this ordeal, I phone again at quarter to 5. I get promised that a manager will phone be back by 5. Yea, sure. I phone them back just before 6. I ask for the manager, but get cut off - but they phone me back and I finally speak to a supervisor (wow!, is this even Rain?)

This lady sounds like she actually cares, but obviously doesn't as she promises me that she'll contact the billing department then and there and phone me back at 6.30. You guessed it, no call back at 6.30. I phone them again at 6.35 and get told that the supervisor is still on the call to billing. I said cool, I'll give them an hour.

I phone again just after 7.30. Now, bear in mind that each time I call I have to listen to the hold music for about 5 minutes already before getting to a support person (and have spend quite a bit of my airtime). In this case I get through by 7.40. I explain my story again for the umpteenth time, asking to speak to a supervisor. I get put on hold. And then get a call from Rain which I try to answer, but they hang up and this also cuts my outgoing call. I try call the call center again, and keep getting calls from Rain which rings once and stops. They don't even bother answering anymore and I'm on hold waiting for a support person for 10 minutes, before I finally give up at 20:00.

I'm at my wits end. Am I ever getting my money back?

Hopefully this review can serve as a warning to anyone who thinks they would even try to use Rain.