Worst experience EVER
I have been a customer of rain since June/July last year using the 4g sim. Been having connection issues but I chose to bare it as most days were better than some. June things started to go downhill and towards the end of the month I finally decided to express my frustrations and was offered the 5g package and was advised that I will pay the same amount for the rest of the year, stupid me I accepted and the 5g router and sim were delivered last on the 1st of July.
I’ve sent numerous emails and spoken to 2 different agents and I’m more frustrated than I was on 4g.
I’ve already spent over R300 to buy cellphone data because I struggle to connect to the router so I CAN WORK.
I’ve advised rain because I couldn’t understand why the connection is sooooo poor in Randburg but very strong when I’m in Soweto (worst part is 3agents have advised that I’m closer to the tower in Randburg than Soweto) and more than 3devices can connect and my laptop with no issues but when I’m in Randburg the minute I connect to the router with a 2nd device then i get “connected no internet”
Ontop of this, you get agents that respond to emails for the sake of responding and not check if a ticket is closed on not (incompetence of the highest degree) I was called last week Tuesday and the agent I spoke seemed to know what she was talking about because she managed to stabilise my connectivity but that didn’t last long. I understood that a technician couldn’t be sent due to the looting however i as a customer am still unconvinced and worst part is at the end of the month I’ll be expected to pay R479 yet my cries are not heard.
I requested that my old 4g be reactivated and that the stupid 5g router be collected but was told that I would need to order a new sim.
This entire experience has left a bitter taste in my mouth but 1 thing I know is month end I will NOT pay a single cent to RAIN. All they can do is apologise but not FIX the problem
5g is WORSE than 4g
All RAIN HAS BEEN DOING IS APOLOGISE BUT NOT FIX THE ISSUE.
Going on the 3rd week now and you guys are battling to sort this out so just bring me a 4g sim and collect your stupid router.
I mean it’s a Sunday today and I have restarted the damn thing over 5times already so I can watch TV, imagine what I will be dealing with tomorrow on a freakin’ BUSINESS DAY, arg you guys are really disgusting to say the least.
There I have you a solution, rather look into that!!!
All RAIN HAS BEEN DOING IS APOLOGISE BUT NOT FIX THE ISSUE.
Going on the 3rd week now and you guys are battling to sort this out so just bring me a 4g sim and collect your stupid router.
I mean it’s a Sunday today and I have restarted the damn thing over 5times already so I can watch TV, imagine what I will be dealing with tomorrow on a freakin’ BUSINESS DAY, arg you guys are really disgusting to say the least.
There I have you a solution, rather look into that!!!
1. Send a technician WITHOUT confirming first with a client IF they available, this is the 2nd time you guys did this?
2. Decide to send a technician with the outside router without first confirming with a client if that is OK with them?
3. Deliberately IGNORE my request for my 4g sim to be reactivated/a new 1 be sent with the technician as mentioned previously on ALL THE TICKETS under my name since moving to 5g AND ABOVE.
Worst of all when I ask your technician who will be liable should the outside router be ****** he could not answer me so I ask again, WHERE DID I AGREE TO THE OUTSIDE ROUTER??? Why is my request to go back to 4g being IGNORED??
I have given your organization more than ENOUGH time to resolve this but the level of inconsideration I have received is disgusting to be frank.
What if there was no electricity or I was working at the office, like how the HELL do you make a decision to send someone here without hearing if im available? this is utter BS
1. Send a technician WITHOUT confirming first with a client IF they available, this is the 2nd time you guys did this?
2. Decide to send a technician with the outside router without first confirming with a client if that is OK with them?
3. Deliberately IGNORE my request for my 4g sim to be reactivated/a new 1 be sent with the technician as mentioned previously on ALL THE TICKETS under my name since moving to 5g AND ABOVE.
Worst of all when I ask your technician who will be liable should the outside router be ****** he could not answer me so I ask again, WHERE DID I AGREE TO THE OUTSIDE ROUTER??? Why is my request to go back to 4g being IGNORED??
I have given your organization more than ENOUGH time to resolve this but the level of inconsideration I have received is disgusting to be frank.
What if there was no electricity or I was working at the office, like how the HELL do you make a decision to send someone here without hearing if im available? this is utter BS