1 reviews | Active since Feb 2016
WORST EXPERIENCE EVER !!
Worst service experienced ever !
Since day 1, I was unable to use this "service".
Contacted support and was told the satellite tower was ******. Day 2: contacted supported again, now the tower burnt out due to load shedding.
Day 4, I cancelled my package and was told that I will receive a refund within 7 days, due to me cancelling my subscription within 7 days. This was 17 March 2021 - no refund yet, no response to my 100 emails, no assistance over the phone... etc. etc.
If you receive an email from the below "customer service agents" rather read the newspaper as it will at least share fasts:
1. Roman Duze 2. Frank Mkwa**** 3. Kaylan Permall 4. Dumisani Manxiwa
Lengthy exercise and R800.00 later - STILL NO FEEDBACK !!!!!!!
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the billing team for further assistance.
Thank you
Kind Regards
rain
Thanks for reaching out. Satisfying our customers is very important to us and I’m sorry we couldn't meet your requirements.
I have escalated your ticket to the billing team for further assistance.
Thank you
Kind Regards
rain
2. With regards to Customer Service: When a review like this is shared, the customer should be contacted.
I think the next step is the South African Ombudsman
2. With regards to Customer Service: When a review like this is shared, the customer should be contacted.
I think the next step is the South African Ombudsman