KN
Kamogelo N
1 reviews | Active since Jan 2024
17 Jan 2024, 21:39
Worst Experience Ever
I wouldn't recommend it! Paid for a 5G plan that never worked for 3 months and each time I called to get helped, I was told my case had been handed over to the supervisors who would get back to me; which never happened. It gets worse, after finally managing to cancel and ask for a refund for my payments, it's been 4 months since then and I still have to keep calling to ask about my refund which I excuse after excuse about why I haven't been refunded.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
18 Jan 2024, 08:14Hi Kamogelo Ndawo,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
Rain's reply18 Jan 2024, 08:14
Official
Hi Kamogelo Ndawo,
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this ASAP.
Thank you,
rain.
KN
Kamogelo N's updateReviewer Update
13 Feb 2024, 15:58Almost three weeks later, and I still haven't received my full refund for the three months that I paid. The device was collected within a week which I called to confirm afterwards as advised; and still, nothing. As a long term customer of Rain, I didn't anticipate this disappointing experience; what a let down.
KN
Kamogelo N's update13 Feb 2024, 15:58
Reviewer Update
Almost three weeks later, and I still haven't received my full refund for the three months that I paid. The device was collected within a week which I called to confirm afterwards as advised; and still, nothing. As a long term customer of Rain, I didn't anticipate this disappointing experience; what a let down.