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Phelisa M

1 reviews | Active since Sept 2011

02 Mar 2025, 10:45

Worst experience and non assistance

I have been using rain for 9 years, never had issues whatsoever, my problem now begin when I upgrade, you bill incorrectly for months, its fixed for a time then you revert back to billing me spurious amounts. I send numerous emails via your 24/7 chat nothing happens, then lets not start with your call centre no one picks up the call. How do you expect payment for non service???

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Replies (6)
Rain
Rain's reply02 Mar 2025, 12:14
Official
Hi Phelisa,

Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.

We are looking into the issue, and we'll assist soon.

Regards,
rain.
Rain
Rain's reply02 Mar 2025, 12:38
Official
Hi Phelisa M,

Thank you for bringing your billing complaint to our attention, we're sorry to hear this has been your experience.

We are looking into the issue, and we'll assist soon.

Regards,
rain.
PM
Phelisa M's update03 Mar 2025, 16:03
Reviewer Update
Thank you rain for your reply but my account ahs not been properly corrected. In January there was a credit that was app**** but that has not been taken to account. Please see below image.png 569.93 KB
PM
Phelisa M's update03 Mar 2025, 21:32
Reviewer Update
This email address can not be found please adviseimage.png 42.21 KB
PM
Phelisa M's update03 Mar 2025, 21:49
Reviewer Update
What needs to happen for my account to be resolved I paid my January bill , money was deducted from my account and I have to pay again for what??? R681 paid to your account on 26-01-2025. You refute the very same information that comes from your own app. I have call recordings with your agent telling me what happened with my account and he fixed it so I could pay the R681. who do I send that call to??
PM
Phelisa M's update03 Mar 2025, 21:50
Reviewer Update
Cancel this service immediately and send for your couriers to pick up the router