WORST EXPERIENCE

So the RAIN's call center does not work, they ask you to email them your querry, or report it online. I was on the basic package and the speeds were not steady, so I upgraded to the 200Mbps package ( after several attempts to get them to resolve the previous speeds with no joy, but when it was time to upgrade, it was done promptly) Now since my upgrade, I have got downloads of over 100Mbps 3 times only and downloads of less that 15 but most of the time averaging at 7-8. I have no experience in installing the router and getting the best signal, but I was forced to do it with their instructions and mount it , even after this, still no change. I have been following for over 1.5 months now and it is irritating. it is always promises that they are working on it. I was promised to get a new unit by Ebrahim over 2 months after my upgrade, up to now......no communication on that issue.