WORST EVER!!

HORRIBLE SERVICE. our account was in arrears with them, during this time we communicated with them and indicated that we wanted to cancel. After being informed that we first need to pay the arrears to cancel a debit order was taken from my account to settle the areas amount, but then they also decided to take another months payment!!!! After we said we want to cancel. I WANT A REFUND IMMEDIATELY FOR THE AMOUNT DEDUCTED FOR MARCH.