PM
Prudence M
1 reviews | Active since Jan 2023
08 Nov 2023, 12:17
Worst ever
My internet is down and no communication
I cannot even see my network on my devices
Helpful (0)
Replies (4)0
Replies (4)Rain's replyOfficial
08 Nov 2023, 12:20Hi Prudence Molefe
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
Rain's reply08 Nov 2023, 12:20
Official
Hi Prudence Molefe
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap.
Thank you. rain.
PM
Prudence M's updateReviewer Update
09 Nov 2023, 18:38How can I do that if the router is on top of my roof ??
We work from home and we have security cameras in our houses
Why is it that the network is not even showing on the device if we on a 4g network??
Why is there no communication sent out
I have been calling your call centre and no one knows what the issue is
I have people in India answering the calls and they don't understand or know how to troubleshoot
Why are we not given an ETR on the towers currently down
To even think I recruited people to join Rain. Worst mistake ever made
This I the most pathetic network.
If I had another option I would move to fibre
What is the CEO saying about this whole tower issue.
I am going to ICASA to report this
We work from home and we have security cameras in our houses
Why is it that the network is not even showing on the device if we on a 4g network??
Why is there no communication sent out
I have been calling your call centre and no one knows what the issue is
I have people in India answering the calls and they don't understand or know how to troubleshoot
Why are we not given an ETR on the towers currently down
To even think I recruited people to join Rain. Worst mistake ever made
This I the most pathetic network.
If I had another option I would move to fibre
What is the CEO saying about this whole tower issue.
I am going to ICASA to report this
PM
Prudence M's update09 Nov 2023, 18:38
Reviewer Update
How can I do that if the router is on top of my roof ??
We work from home and we have security cameras in our houses
Why is it that the network is not even showing on the device if we on a 4g network??
Why is there no communication sent out
I have been calling your call centre and no one knows what the issue is
I have people in India answering the calls and they don't understand or know how to troubleshoot
Why are we not given an ETR on the towers currently down
To even think I recruited people to join Rain. Worst mistake ever made
This I the most pathetic network.
If I had another option I would move to fibre
What is the CEO saying about this whole tower issue.
I am going to ICASA to report this
We work from home and we have security cameras in our houses
Why is it that the network is not even showing on the device if we on a 4g network??
Why is there no communication sent out
I have been calling your call centre and no one knows what the issue is
I have people in India answering the calls and they don't understand or know how to troubleshoot
Why are we not given an ETR on the towers currently down
To even think I recruited people to join Rain. Worst mistake ever made
This I the most pathetic network.
If I had another option I would move to fibre
What is the CEO saying about this whole tower issue.
I am going to ICASA to report this
PM
Prudence M's updateReviewer Update
09 Nov 2023, 19:38It's been 2 days now
Why is there no ETA
Is it due to the fact that we are in the townships?
The 4G you advising that we can connect on is not working as well
As soon as the fibre is ready I'm moving and leaving Rain
Why is there no ETA
Is it due to the fact that we are in the townships?
The 4G you advising that we can connect on is not working as well
As soon as the fibre is ready I'm moving and leaving Rain
PM
Prudence M's update09 Nov 2023, 19:38
Reviewer Update
It's been 2 days now
Why is there no ETA
Is it due to the fact that we are in the townships?
The 4G you advising that we can connect on is not working as well
As soon as the fibre is ready I'm moving and leaving Rain
Why is there no ETA
Is it due to the fact that we are in the townships?
The 4G you advising that we can connect on is not working as well
As soon as the fibre is ready I'm moving and leaving Rain
PM
Prudence M's updateReviewer Update
10 Nov 2023, 20:42I investigated my router on top of the roof and the cable is damaged.
Can you please send a technician to my house.
I tried calling but the people who answers the phone are from India and the issue with them is the understanding.
Please send a technician I'm home tomorrow the whole day please
Can you please send a technician to my house.
I tried calling but the people who answers the phone are from India and the issue with them is the understanding.
Please send a technician I'm home tomorrow the whole day please
PM
Prudence M's update10 Nov 2023, 20:42
Reviewer Update
I investigated my router on top of the roof and the cable is damaged.
Can you please send a technician to my house.
I tried calling but the people who answers the phone are from India and the issue with them is the understanding.
Please send a technician I'm home tomorrow the whole day please
Can you please send a technician to my house.
I tried calling but the people who answers the phone are from India and the issue with them is the understanding.
Please send a technician I'm home tomorrow the whole day please
