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Prudence M

1 reviews | Active since Jan 2023

08 Nov 2023, 12:17

Worst ever

My internet is down and no communication

I cannot even see my network on my devices

0
Replies (4)
Rain
Rain's reply08 Nov 2023, 12:20
Official
Hi Prudence Molefe

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. 

Thank you. rain. 
PM
Prudence M's update09 Nov 2023, 18:38
Reviewer Update
How can I do that if the router is on top of my roof ??
We work from home and we have security cameras in our houses
Why is it that the network is not even showing on the device if we on a 4g network??
Why is there no communication sent out

I have been calling your call centre and no one knows what the issue is

I have people in India answering the calls and they don't understand or know how to troubleshoot
Why are we not given an ETR on the towers currently down

To even think I recruited people to join Rain. Worst mistake ever made
This I the most pathetic network.

If I had another option I would move to fibre

What is the CEO saying about this whole tower issue.

I am going to ICASA to report this

PM
Prudence M's update09 Nov 2023, 19:38
Reviewer Update
It's been 2 days now

Why is there no ETA

Is it due to the fact that we are in the townships?
The 4G you advising that we can connect on is not working as well

As soon as the fibre is ready I'm moving and leaving Rain
PM
Prudence M's update10 Nov 2023, 20:42
Reviewer Update
I investigated my router on top of the roof and the cable is damaged.

Can you please send a technician to my house.

I tried calling but the people who answers the phone are from India and the issue with them is the understanding.

Please send a technician I'm home tomorrow the whole day please