Worst customer support ever!

I have had the worse service with Rain and when I started becoming hopeful after a decent customer support response I was let down again. The worst customer service I have ever experienced! After finally agreeing to give me a refund, I requested it be confirmed and they confirm that they will not be deducting going forward as I am cancelling with them. Its been TWO DAYS and I still haven't received a response at all! There is no contact number to call at all and support does not assist. I am literally at my wits end and will be contacting ICASA and the consumer goods council as I am not being assisted by rain at all.

Please do not waste your money or time.