AN
Alvin N
1 reviews | Active since Nov 2025
19 Apr 2026, 08:30
Worst customer service, worst signal providers
I have been reporting that both my routers is having drop signal , they keep rebooting, change places , on the rain app the bot logged tickets everyday , yet a call back feedback or improvement in services or anything, I called the customer services yesterday the agent kept me on hold for 15mins not even coming to say I'm still checking or something, I have been with Rain since u launched and I am regretting the wasted times now . I need a technician or someone to reach out to me as soon as possible , I can't even watch TV properly and its been so for weeks no help rain means il be looking for a replacement company I need someone to reach out to me ......
Helpful (0)
Replies (8)0
Replies (8)
Rain's replyOfficial
19 Apr 2026, 09:02Hi Alvin,
Thank you for bringing this to our attention.
We’re looking into your enquiry and will reach out with an update.
Regards,
rain.
Thank you for bringing this to our attention.
We’re looking into your enquiry and will reach out with an update.
Regards,
rain.
Rain's reply19 Apr 2026, 09:02
Official
Hi Alvin,
Thank you for bringing this to our attention.
We’re looking into your enquiry and will reach out with an update.
Regards,
rain.
Thank you for bringing this to our attention.
We’re looking into your enquiry and will reach out with an update.
Regards,
rain.
AN
Alvin N's updateReviewer Update
20 Apr 2026, 11:16Yes the 5G 101 router is at the address and the 5G 60mps is at 25 koonap street Leiden Delft
Can I schedule a call back @ 13:00 please
Can I schedule a call back @ 13:00 please
AN
Alvin N's update20 Apr 2026, 11:16
Reviewer Update
Yes the 5G 101 router is at the address and the 5G 60mps is at 25 koonap street Leiden Delft
Can I schedule a call back @ 13:00 please
Can I schedule a call back @ 13:00 please
AN
Alvin N's updateReviewer Update
20 Apr 2026, 19:43Hi
Can gary get back to me please iam not sure how to contact him again
I'm available tomorrow around 9am and again at 11 am and then between 12:30 - 1:30
Can gary get back to me please iam not sure how to contact him again
I'm available tomorrow around 9am and again at 11 am and then between 12:30 - 1:30
AN
Alvin N's update20 Apr 2026, 19:43
Reviewer Update
Hi
Can gary get back to me please iam not sure how to contact him again
I'm available tomorrow around 9am and again at 11 am and then between 12:30 - 1:30
Can gary get back to me please iam not sure how to contact him again
I'm available tomorrow around 9am and again at 11 am and then between 12:30 - 1:30
AN
Alvin N's updateReviewer Update
22 Apr 2026, 17:38Hi
I just called the customer services and the consultant Paul was so bad , sounding dead , no effort, my Rain 101 5G router is now worst after he asked to reset router .
I missed the call and tried calling back but the number went to voicemail .
I really am destroyed by rain😔😔 the agent on The call made me feel like I should guide him , I told him the TV is connected with a LAN cable he responded to forget the network on the TV😔😔
I just called the customer services and the consultant Paul was so bad , sounding dead , no effort, my Rain 101 5G router is now worst after he asked to reset router .
I missed the call and tried calling back but the number went to voicemail .
I really am destroyed by rain😔😔 the agent on The call made me feel like I should guide him , I told him the TV is connected with a LAN cable he responded to forget the network on the TV😔😔
AN
Alvin N's update22 Apr 2026, 17:38
Reviewer Update
Hi
I just called the customer services and the consultant Paul was so bad , sounding dead , no effort, my Rain 101 5G router is now worst after he asked to reset router .
I missed the call and tried calling back but the number went to voicemail .
I really am destroyed by rain😔😔 the agent on The call made me feel like I should guide him , I told him the TV is connected with a LAN cable he responded to forget the network on the TV😔😔
I just called the customer services and the consultant Paul was so bad , sounding dead , no effort, my Rain 101 5G router is now worst after he asked to reset router .
I missed the call and tried calling back but the number went to voicemail .
I really am destroyed by rain😔😔 the agent on The call made me feel like I should guide him , I told him the TV is connected with a LAN cable he responded to forget the network on the TV😔😔
AN
Alvin N's updateReviewer Update
17 Jun 2026, 19:59Hi
Its me AGAIN!!!!!!!
Same issue with different router😞😞😞😞😔😔😔 spoke to many consultants nd many tickets was logged AGAIN!!!!!!!!!!! NO improvement, spoke to 2 agents tonight , and was advised to do troubleshooting (which i know very well by now) the call dropped was said that i will receive an email ( nothing yet) then i calles back what a waste of time as the agent was just " did u see the email of shaun? " I will send it back to you to do troubleshooting please wait as it might be a email lagg🙄🙄🙄🙄🙄 then he dropped the call , guys im so tired everyday the same issue Rain what do u think will improve your business? U gave me an extender but the same issue
Its me AGAIN!!!!!!!
Same issue with different router😞😞😞😞😔😔😔 spoke to many consultants nd many tickets was logged AGAIN!!!!!!!!!!! NO improvement, spoke to 2 agents tonight , and was advised to do troubleshooting (which i know very well by now) the call dropped was said that i will receive an email ( nothing yet) then i calles back what a waste of time as the agent was just " did u see the email of shaun? " I will send it back to you to do troubleshooting please wait as it might be a email lagg🙄🙄🙄🙄🙄 then he dropped the call , guys im so tired everyday the same issue Rain what do u think will improve your business? U gave me an extender but the same issue
AN
Alvin N's update17 Jun 2026, 19:59
Reviewer Update
Hi
Its me AGAIN!!!!!!!
Same issue with different router😞😞😞😞😔😔😔 spoke to many consultants nd many tickets was logged AGAIN!!!!!!!!!!! NO improvement, spoke to 2 agents tonight , and was advised to do troubleshooting (which i know very well by now) the call dropped was said that i will receive an email ( nothing yet) then i calles back what a waste of time as the agent was just " did u see the email of shaun? " I will send it back to you to do troubleshooting please wait as it might be a email lagg🙄🙄🙄🙄🙄 then he dropped the call , guys im so tired everyday the same issue Rain what do u think will improve your business? U gave me an extender but the same issue
Its me AGAIN!!!!!!!
Same issue with different router😞😞😞😞😔😔😔 spoke to many consultants nd many tickets was logged AGAIN!!!!!!!!!!! NO improvement, spoke to 2 agents tonight , and was advised to do troubleshooting (which i know very well by now) the call dropped was said that i will receive an email ( nothing yet) then i calles back what a waste of time as the agent was just " did u see the email of shaun? " I will send it back to you to do troubleshooting please wait as it might be a email lagg🙄🙄🙄🙄🙄 then he dropped the call , guys im so tired everyday the same issue Rain what do u think will improve your business? U gave me an extender but the same issue
AN
Alvin N's updateReviewer Update
23 Jun 2026, 19:23Its been 3 days and the routers is still doing it , my outdoor extender router drops tremendously and i have swapped out the cables , mobile devices are kicked off from the wifi .
What next?
What next?
AN
Alvin N's update23 Jun 2026, 19:23
Reviewer Update
Its been 3 days and the routers is still doing it , my outdoor extender router drops tremendously and i have swapped out the cables , mobile devices are kicked off from the wifi .
What next?
What next?
AN
Alvin N's updateReviewer Update
27 Jun 2026, 09:21Hi
Can i get someone who knows what they are to contact me as both my routers on 2 different locations is not working properly, both cant be connected to the same tower
Can i get someone who knows what they are to contact me as both my routers on 2 different locations is not working properly, both cant be connected to the same tower
AN
Alvin N's update27 Jun 2026, 09:21
Reviewer Update
Hi
Can i get someone who knows what they are to contact me as both my routers on 2 different locations is not working properly, both cant be connected to the same tower
Can i get someone who knows what they are to contact me as both my routers on 2 different locations is not working properly, both cant be connected to the same tower
AN
Alvin N's updateReviewer Update
28 Jun 2026, 10:16How is it possible? Your not detecting nothing but my mobile device is being disconnected automatically, i cant watch tv properly.
The address for the ZTE is 25 koonap Street Leiden Delft
The address for the ZTE is 25 koonap Street Leiden Delft
AN
Alvin N's update28 Jun 2026, 10:16
Reviewer Update
How is it possible? Your not detecting nothing but my mobile device is being disconnected automatically, i cant watch tv properly.
The address for the ZTE is 25 koonap Street Leiden Delft
The address for the ZTE is 25 koonap Street Leiden Delft