Worst customer service /support

*sigh* I have just logged in to my Rain profile and made a payment using my bank card and payment went through but on the merchandiser's (Rain) site it reflected an error message in red (even though the funds went off my account) I then called their customer service number *** at exactly 14:42 and got through to a lady by the name of Nomfundo who asked me security questions and I gave her everything and she then decided to just keep quite after that even trying to find out if she could hear me ,there was still no response but I could clearly her the people on the background talking as before ,before she went all quiet after answering her questions ! This woman decided to keep quiet throughout until I decided to cut the call since she was not bothering answering me (even just to say she is checking something) just remained quiet while I was just hearing the other people on the background. is it not enough that we are taking the nonsense of their POOR network and now were are being abused by such people as this NOMFUNDO??? Honestly , the is NO value for money when it comes to Rain, poor network, poor customer service and support. When you contact support online , those ones it's like they can't even read or understand as they would answer you as if they did not even bother looking at the problem you have and when I decide to call them this is the treatment I receive ! People like this do not deserve to be at the work place or customer service as they have no respect whatsoever for the other person , you just made to feel as if you are disturbing them and they are doing us favors .