CO
Charl O

1 reviews | Active since Nov 2019

25 Aug 2020, 08:37

Worst customer service I've ever came across.

This company has the worst service I've ever came across in my entire life. Logging countless support tickets on their website (Only means of contact with this company), and they still won't get back to you. You get the impression that they deliberately ignore your tickets. After THEY changed settings on their device, I no longer have the ability to connect my devices to their router. Working from home, this is a major problem. They flat out ignore all of the support tickets I've logged. I'm losing income because of their lack of support the past few DAYS. It should be against the law to treat paying customers the way RAIN treats theirs.

0
Replies (3)
Rain
Rain's reply25 Aug 2020, 13:14
Official

Hi Charlo O

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.
Yeoline

CO
Charl O's update27 Aug 2020, 11:30
Reviewer Update
And here we are, still waiting.
CO
Charl O's update01 Sept 2020, 10:55
Reviewer Update
Again...still waiting!