JM
Jeremy M
1 reviews | Active since Aug 2024
03 Aug 2024, 13:47
Worst Customer service in the Country
Firstly I need someone senior to call me back and advise why I am paying an amount I have already paid for? Then secondly the call centre agent are rude and don't know what they're talking about as it seems they are not trained enough to answer simple question, thirdly when you call in and request for a manager they put you on hold then drop the line, disgusting customer service
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
03 Aug 2024, 14:02Hi Jeremy,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply03 Aug 2024, 14:02
Official
Hi Jeremy,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
JM
Jeremy M's updateReviewer Update
03 Aug 2024, 17:54i called in to change my payment date from the 25 to the first of the month last week, this has since been changed and on the 25th of July the payment went off for usage I did in July which is fine, now on the 1st of August I get a notification that I have an outstanding amount and they had closed my data yesterday for no reason saying I haven't paid, How am I payment another R999 for data that I haven't used a this is a pay as you use service and not pay in advanced, I did not get a reference as when I requested from you stupid consultants they would drop the line all the time, I called in 5 times today and they all dropped the line or **** to me so please resolve this and remove this outstanding amount as i will not pay for data I have not used basically meaning I'm payment double in a space of a week.
JM
Jeremy M's update03 Aug 2024, 17:54
Reviewer Update
i called in to change my payment date from the 25 to the first of the month last week, this has since been changed and on the 25th of July the payment went off for usage I did in July which is fine, now on the 1st of August I get a notification that I have an outstanding amount and they had closed my data yesterday for no reason saying I haven't paid, How am I payment another R999 for data that I haven't used a this is a pay as you use service and not pay in advanced, I did not get a reference as when I requested from you stupid consultants they would drop the line all the time, I called in 5 times today and they all dropped the line or **** to me so please resolve this and remove this outstanding amount as i will not pay for data I have not used basically meaning I'm payment double in a space of a week.