Worst customer service I have ever experienced

I have never seen a bunch of employees that don't give a **** about their customers. I have been with them for over 2 years and have been having home router connection issues since September 2025 and the so called 'Raingo' app assistance is just as useless cause all it would do is create support tickets and not feedback would be provided to me. I decided to call beginning of November cause I was now paying for services that I can not use, cause 80% of the time the router had no connectivity

I called beginning of November to get this sorted out and troubleshooting was done etc but still nothing worked, I was then transferred to another agent that ending up suggesting that a router swap would be necessary and I agreed and she said I would get it in 3-5 business days and now 4 weeks later I still have not received it.

I then called again and again and again and I was promised a new router would be delivered by today. I just called them to follow up and no one can answer the most simplest question 'When am I getting my router swap', I've been told time and again that someone would call me back, which I know is a lie.

This is the worst internet service ever and I have now decided I'd rather go back to dstv than streaming cause Rain is the only service that covers my area