WORST CUSTOMER SERVICE, I DEMAND A CALL FROM A MANAGER

It's sad that it had to come to this, I haven't had any assistance from rain, I call them and sent multiple emails with no replies for over 1 month and 3 weeks, I work from home I've called them with my airtime and no one seems to know what their doing, I keep on getting stupid references that don't even matter, they want me to pay R500+ for a service that I never used in March then disconnected me for nonpayment.

I told them I won't pay coz the network is trash, they sent a technician who took my original router and replaced it with a bigger one and that made the connection worse. I told them I won't pay they have to fix this. A month later and 3 weeks I'm on hellopeter.

I don't want a call from an agent I want a call from a manager and when they call me, I want it to be sorted out and my account to be cleared and connected. They don't know how to treat their clients.

When it's payment they can send emails and stalk you nonstop but when they have to assist you, no one is there to help.

I have worked with a lot of clients throughout the my career this is the WORST CUSTOMER SERVICE EXPERIENCE I'VE EVER HAD