Worst Customer Service Experience

Customer service for RAIN is unbelievable. I had previously requested to cancel my Premium 5G contract because for 2 days I did not have internet access, after it was restored I requested them to not proceed with cancellation but instead after couples of weeks they cancelled the SIM. I called them and spoke to couple of useless agents who gave me different stories. They then said Id receive a new SIM Card as the one cancelled cannot be reactivate, Fine! On Tuesday I received a new SIM - it was not active and I called and spoke a to certain Oddette who told me that the sim will not work and there was not need for them to send it to me. She said she will discuss the matter with her manager and revert to me to resolve the issue but hey still today im waiting for her call. When I called I spoke to another lady who said according to her system the contract is cancelled and that the sim that I received will be active in 24 hours but hey, nothing is happening. I received an email just now from their customer care telling me they waiting for my feedback, ARE YOU KIDDING ME? I rep**** that im still waiting for YOUR FEEDBACK. I received a RUDE email which reads " You can either keep or throw away the SIM card" from Roman Duze who obviously was clueless about my queries. The thing with RAIN is you get responses from different people who will always ask you to explain your query all over again and then tell you something different, when you call again and find another person, again you will get a different story. Its like they don't even have a system in place that will show all communications between themselves and a specific customer - this is EXTREMELY shocking, everyone does what they want to do there, is like they do not have any senior that they respect - the agents will tell you what they want to tell you and nobody will hold them accountable for being rude to customer or not assisting customers. Ive never ever experienced such a lack of service from any company that provides a service to customer. There's no attempt at all to keep their customers, they just DONT CARE. Their staff member don't even care, they act like RAIN is their family business and their parents runs the show, they know they wont be held accountable. Maybe it is a family business afterall.