Worst customer service ever. Think twice before signing up

From the outset, I found Rain to be prompt in setting up and connecting my service. However, as soon as I encountered issues or raised concerns, I was met with a lack of response and support. Despite lodging tickets specifically requesting a call from the retentions or cancellation department, I received no follow-up or assistance.I can honestly say that I have made more than 15 calls and logged various tickets for the month of May but still no response. Firstly, when selling the product to me I was not made aware of the debit order date being the 1st. I would have asked for this to be changed as I only get paid at month end.My service has been disconnected since the 1st of May. When calling after the 3rd time I was advised that my query would be sent to Billing and ask to reconnect my service. This has still not happened. I called again and was advised the query would be escalated to the advanced technical team for reconnection. Still I have not received any call or been reconnected. Secondly, my Sim cards has lost all its minutes and data. I have enquired about this as well but no joy.

I am seriously considering canceling this service as I do not see why I need to pay when not having the correct information. The agents are quick to call when wanting to sell the product to you but not when you have a query