WORST CUSTOMER SERVICE EVER, even before connected

I was not contacted again, and the issues are getting worse, i am spending money to fix an issue RAIN cause.
I was told they will phone me again, but nothing. Our internet is now connected. but we are getting speeds of 0.15mb upload and 0.04mb download.

Why am i paying for this service. Is it not a breach of contract where I pay, then fund, then pay airtime to sort out the issues over and over and over again, but still receive no service, am i going to get the money back from all the airtime i spend? the amount i paid for this service? cause i am not getting internet at a speed to do anything, i have to link to my phone just to load a page.......

Should i ask my money back in full as well as all the money on airtime?

I have requested support 10 times. After a day I rather bought more airtime and phoned. Got though to support and they suggested the same thing. It did not work. Ran out of airtime before we could resolve it. Didn't hear back until I bought more airtime and tried again. Still no resolution. Again I am paying for something over and over again for problems that lay with RAIN…. Again why am I paying

Please read my reply again. If you feel like saying that I need to reset my router again. Read the reply again….. Over and over

Please read my reply again. If you feel like saying that I need to reset my router again. Read the reply again….. Over and over

It wil need to be 10 am or before!!!!!

If its not before 10, rather send someone retrieve the modem

Yes, once again it seems hello peter is the best way this company has to communicate with its customers....

STILL NO WORD WHEN THEY ARE COMING

one has been in touch and just said someone will be in contact... that all. Remember when i said Saturday that its going to happen only by Wednesday.. i have not been proven wrong

What should we do, we are so garvol? After all the say that we have been fixed we still get less that 5mb lime from rain… we can barely get a 440p youtube going on one device never mind connecting two devices. We are really gatvol and out of money to buy more data on our phones…. What should we do? I ****ing beg of you just to give us what we pay for….

I truly am at my wits ends, I have nothing to do or plan. My money is spend up trying to fix the issues and shortcoming or rain….. Spent way to much money. Rain has been one of the biggest mistakesno have made this year and now my saving is dried up. By some miracle this post comes through, I just want to say how horrible you people at rain are…. Truly you are

I have had a call as well, but still just promises and promises. currently no action has been taken to fix my issue..... If you buy a car, and after a week you still cant drive it past 10km per hour. Would you want to return it and ask for the money back for the rental car you has to hire to replace it? and the auto dealer keeps telling you it will be fixed it will be fixed and nothing happens.... what would you do?

I see nobody listens, I strictly stated over the phone that Monday 3pm, that i was in a meeting, very important meeting. i stated this over and over and over. even when the technician phone 9:45 Monday morning to arrange a time, i strictly stated i can not be there at that time.... 14:55, the technician phones that he is here, so i told him to go away as i was just about to go into a meeting. It was not that i did not want him to assist, he came EXACLY WHEN I SAID NOT TO COME!!!!!!!!!! Its like you guys decided, how to ruin a persons metal well being, oh lets do that.....


I NEEDED THE TECHNICIAN LAST WEEK!!!! organize it as soon as possible please, and if i give a time not to come, i am going to chase him away if he comes that time!!!!!

By Stating that i did not want him to assist is a blatant lie and shoes me the value this company holds in professionalism....

Tomorrow any time

a person phone to give me a date to come and fix. and we also found out today our fiber line is ready and the modem is delivered. it literally was faster to get a fiber line installed, make payment and get a model delivered to us, than for rain to fix one single connection issue.....

So no thank you, you guys took far too long to assist in any way.... biggest mistake of the year for me... Drowning is 100% better than Rain service and 101.1% better than Rain internet connection

WHO EVER READS THIS FAR DOWN, DO ANYTHING ELSE BEFORE YOU GET RAIN. HIKING FOR A WEEK FOR BETTER SIGNAL IS BETTER THAN TO DEAL WITH RAIN IN ANY WAY